Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 


Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary

The Consumer Research & Insights Manager will have the unique opportunity to inspire and provoke transformational actions based on Compassion that is derived through deepening customer experience understanding across the entire Progress Residential enterprise.

To be successful in this role, you will be required to demonstrate thought leadership and become a trusted strategic partner to leaders across Sales, Operations, Marketing, Customer Care, and Data Analytics. The ideal candidate will have experience in identifying insights and opportunities across the entire Customer Journey and influence insights activation through storytelling

Essential Functions

  • Continuously monitor and evaluate Customer Journey Maps to identify opportunities for improvement

  • Proactively present through storytelling opportunities to cross functional teams to influence insight activation

  • Reduce customer pain points and inform the creation of experiences that delight our customers

  • Identify new ways to measure customer experience while leveraging new tools and technologies efficiently and effectively

  • Prioritize and successfully manage multiple projects on a timely manner

  • Work collaboratively with internal stakeholders and external partners to design and execute projects that will uncover actionable insights

  • Manage external partners and ensure that projects are completed within approved budgets

  • Partner with CX Platforms Manager to establish a best-in-class CX program while leveraging existing tools

Qualifications

  • Bachelor’s degree in MMR, Marketing or any other related field

  • MBA preferred but not required

  • 5+ years of Consumer Insights or Customer Experience

  • Experience in designing, managing, and analyzing quantitative and qualitative research initiatives

  • Advance skills in working with large data sets and extracting insights

  • Excellent written/oral communication and relationship building skills

  • Outstanding presentation skills to present to C-suite executives

  • Proficiency using and managing Qualtrics & Tethr platforms or any other CX platforms

What you can expect from us:


Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
     

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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