National Director Property Operations
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 40,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
The National Director Property Operations is responsible for executing the company’s strategic objectives, mission, vision, and values as they relate to property operations. This position will work closely with regional and market staff to ensure the revenue and expense budgets for all markets are achieved. It is also responsible for providing support and guidance on all daily management and operational issues and ensuring consistency and compliance across the company’s field offices. Innovative business strategies are critical to this role. This position works closely with senior management.
Lead team of National Managers who provide "substitute coverage" for Director and Manager level positions and assist with hiring, onboarding, and training market leaders
Assist and advise markets on operations to drive optimal profit and loss (P&L) performance and employee engagement
Work closely with Regional Vice Presidents to ensure property management revenue, expense, staffing, and training goals are achieved
Evaluate existing market operations and identify opportunities for improvement and propose viable solutions in both market and central service operations to ensure optimum efficiency levels
Conduct periodic market reviews, as requested by EVP Operations or other stakeholders
Ensure markets provide outstanding and responsive customer service
Assist with developing and implementing project and change management initiatives
Work across the company to ensure processes and workflow are aligned with organizational goals
Proactively lead change throughout the organization
Work closely with central operations to ensure corporate initiatives are met
HUMAN RESOURCE MANAGEMENT
Collaborate with Regional Vice Presidents, market teams, and all company business units to develop teams and enhance the new hire onboarding experience
Support change management in the organization to ensure proper documentation and training is provided to impacted employees
Drive results cross-functionally
Ensure all safety standards are met and training is complete
Ensure all training requirements are completed timely
7 or more years of supervisory experience in business/operations management in a real estate or property management environment
Proven record of achieving or exceeding P&L results
Yardi and/or SalesForce experience strongly preferred
Bachelor’s degree required
Ability to effectively manage a diverse group of remote managers
Mastery of Microsoft Excel for operational modeling and development of corporate and departmental staffing plans
Must have a valid Driver’s License
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.