Resident Relations Manager
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.
Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.
The Resident Relations Manager/ Specialist Hybrid Role (RRM/ RRS) provides in-market leasing and community managerial support for the POD in all aspects of field-level operations for the assigned area of homes. This includes monitoring and evaluating ongoing operational activities for stabilized homes. The RRM/RRS is responsible for ensuring a smooth transition into a Progress home that will set the expectation of what the resident is responsible for during their residency. They are the conduit that provides the new resident with appropriate contact information to key personnel in the market and organization They are responsible for delivering the customer service experience and assists with rent collection, marketing, leasing, showings, application gathering, resident inquires and maintenance resolution.
Integrity & Trust
Drive for Results
Optimize financial performance for the assigned community/area by assisting with leasing, rent, occupancy and lease-up goals.
Assist in creation and circulation of weekly, monthly, quarterly and annual reporting.
Assist with revenue and debt collections by monitoring cash collections.
Monitor expenses and communicate observations to POD to promote efficiency with turns and service delivery.
Manage available inventory through timely communication of construction delivery schedules, as applicable, to appropriate IT and software support departments.
Maintain and communicate knowledge of the competitive market, including, rents, available product, neighborhood characteristics and general economic trends.
Provide outstanding customer service and timely responses to customer requests.
Manage the customer experience by conducting home cataloguing, move-in inspections, move-in orientations, warm call follow-ups and pre-move out calls.
Ensure each home is clean, marketable and accessible by conducting weekly property inspections and light cleanup of grounds and individual vacant homes.
Conducts pre-move in inspection, two days prior to move-in date, and completes minor items/submits service requests.
Identifies any issues, removes sign, re-key the home and puts keys back into the lock box.
Confirms lease has been signed and all move in monies have been collected prior to the move in date.
Re-schedules move-in if all documentation and move in monies have not been paid.
Demonstrate basic/light maintenance and repair skills for completing minor service items such as re-keying smart locks and changing smoke detectors and/or batteries, light bulbs and air filters.
Performs occupancy checks as needed on homes suspected of skip or on eviction; to include taking photos and communicating home status to POD and posting abandonment notices.
Ensure that all policies and procedures are followed to enable assigned community/area/homes to function according to quality standards, township standards and operating objectives.
Travels between properties in a punctual fashion to meet with utility company representatives, township inspectors, etc.
Carry out other assigned duties that are in the best interests of the company.
Human Resource Management
Coordinate and manage available resources to maximize the efficiency and consistency of processes.
Ensure all training requirements, including Progress ED, are completed on time.
As directed by the POD, assist with mentoring, development plans and performance improvement plans.
Ensure staff compliance with all safety standards and related training requirements.
Minimum 2 years of progressive property management experience or in either the single family or multi-family rental industry required
Real Estate license preferred
Knowledge of basic/light maintenance with the ability to lift up to 50 pounds
Knowledge of local area required.
Must have a valid Driver’s License and a clean driving record.
Ability to build and maintain positive relationships internally and externally
Possesses strong organizational skills; detail oriented
Ability to thrive in a dynamic, fast-changing, growth environment
Hold self and team accountable for results and provide timely feedback
Foster teamwork and mutual respect throughout the company
Interact productively in person and through technology with co-workers, team members
Excellent oral and written communication skills
Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must
Previous use of Yardi Voyager and Salesforce a plus
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.