Job Description

  • Resident Relations Specialist - Central

    Posted Date1 week ago(1 week ago)
    Job ID
    Job Location
    Customer Service/Support
  • Overview


    The Resident Relations Specialist is a member of the Property Management department and functions as the primary coordinator of lease renewals and resident engagement in the market.

    Hours = Mon-Fri. / 730a-430p


    • Builds rapport with residents and manages all communication flow related to lease renewals.
    • Meets and/or exceeds daily, weekly, and monthly renewal performance and measures.
    • Coordinates the timely completion of all lease renewals for review by the Lease processing team.
    • Effectively communicates the lease renewal process, month to month, and lease renewal status with residents.
    • Has a thorough and detailed understanding of Progress Residential lease renewal process.
    • Represents the company to current residents and others in a courteous and professional manner – always putting customer service first.
    • Has a strong understanding of Progress Residential lease agreements and is able to accurately explain them to existing residents in a user-friendly manner.
    • Understands customer needs and requirements.


    • High School graduate required; Associate’s degree preferred
    • Must have proven inside sales experience
    • Persistent approach with strong customer service skills
    • Strong phone presence and experience facilitating dozens of calls per day
    • Honest, ethical and able to maintain confidentiality in a business setting when necessary and required
    • Able to multi-task, prioritize, and manage time effectively
    • Able to thrive in a dynamic, fast-changing, growth environment
    • Fosters teamwork and mutual respect throughout the company
    • Interacts productively in person and through technology with co-workers, team members, management and other company personnel on a daily basis to accomplish duties and responsibilities
    • Computer literacy, able to comfortably navigate new technology and competency in MS Office a must
    • Flexible schedule required which may include evenings and weekends based on business needs
    • Bi-lingual Spanish is a plus
    • Property management experience a plus
    • Previous use of Yardi Voyager a plus

    Closing Statement:

    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

    Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.



    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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