Job Description

  • Resident Service Coordinator

    Posted Date3 weeks ago(9/25/2018 1:46 PM)
    Job ID
    2018-2792
    Job Location
    US-IN-Indianapolis
    Category
    Customer Service/Support
    Company
    Indianapolis
  • Overview

    The Resident Service Coordinator is a member of the Property Management department and provides direct support for the market office. The Resident Service ?Coordinator is involved in supporting many aspects of field-level property management, included but not limited to resident inquires and providing outstanding customer service to residents.

    Essential Functions:

    • Represents Company in a professional manner as the point of contact in our physical field office.
    • Answers phones and gives general information or re-directs to appropriate party.
    • Manages general email boxes by giving general information or re-directing to appropriate party.
    • Accepts resident payments made in person at physical office location.
    • Posts various notices at homes when needed.
    • Conducts occupancy and utility checks when needed.
    • Schedules landscaping and pool services on all newly internalized rental homes in assigned region.
    • Maintains an organized, consistent filing system on share drive, while following Progress procedures.
    • Manages service work orders in Yardi and communicates with Field Ops team to ensure work orders are completed in a timely fashion.
    • Manages work orders for HOA violations and confirms resident chargebacks.
    • Interact with residents in a professional and courteous manner.
    • Responsible for maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person.
    • Assists in creation and circulation of weekly, monthly, quarterly and annual reporting.

    Qualifications:

    • High School graduate.
    • Minimum of one year previous experience in either the single family or multi-family rental industry.
    • Previous use of Yardi Voyager a plus.
    • Must have a valid Driver’s License.
    • Committed to providing outstanding customer/resident experiences.
    • Ability to handle confidential information in a professional manner.
    • Interacts productively in person and through technology with co-workers, team members.
    • Excellent oral and written communication skills.
    • Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must.
    • Detail oriented and able to manage multiple projects all at once.

    Closing Statement:

    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

    Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online