Job Description


Job LocationUS-AZ-Scottsdale
Posted Date3 months ago(12/28/2017 10:02 AM)
Job Title
Service Coordinator
Customer Service/Support


We don’t just invest in homes. We invest in communities that you can call home.

Progress Residential® is one of the largest providers of high quality single-family rental homes in the United States. With over 20,000 homes in the country’s fastest-growing markets, we are committed to making the home rental process easy and enjoyable.

At Progress Residential®, we roll out the red carpet for our current and future residents. We treat them like VIPs – and we are serious about customer satisfaction. Providing good customer service is not only important to external stakeholders, but internally to our co-workers as well. Whether we’re working with our residents, investors or fellow employees, our mission is to provide the highest quality service through professionalism, integrity and responsiveness.

Are you ready to progress your career? Join our corporate office in Arizona or become a member of our regional teams in Arizona, Nevada, Texas, Indiana, Tennessee, North Carolina, Florida or Georgia. Just as we have a home for every lifestyle, we have a career for every passion.


What you bring to the table:

With a starting rate of pay at $17.00/hour, we are seeking a Service Coordinator who is self-motivated and able to thrive in dynamic, fast-paced environment. You’re a “people person” with a professional image and outstanding customer service ability. No two days will be the same as you’ll be answering inbound service inquiries from customers via phone and email. We can count on you to manage service requests in a timely fashion and review and approve invoices for vended work. This is a role in which you’ll continuously learn, grow and thrive in a lease incentive environment.

The ideal candidate possesses analytical thinking to help advance the service center model into a true help desk. You’ll help develop futures processes and streamline the customer service model. Most of all, you will represent Progress Residential® with the utmost professionalism, always putting customer service first. If you’d like to be part of an energetic team of goal-oriented, hardworking people, please apply today!

Our next orientation/training class starts on January 16th! Apply today!


Of course, you also have the essentials:

  • High school diploma or equivalent required
  • 2-3 years of inbound call center experience in fast paced environment
  • Excellent verbal and written communication skills
  • Familiar with call center metrics, reporting and call monitoring a plus
  • Experience responding to customer emails
  • Experience with property management and lease review a plus
  • Experience working with Salesforce and Customer Relationship Management Systems (CRM)
  • Proficient with MS Office, Outlook and Internet applications
  • Bi-lingual Spanish a plus
  • Superb accuracy and attention to detail
  • Strong problem solving skills and data analysis abilities
  • Ability to prioritize and multi-task in a fast paced environment
  • Adaptable to feedback and requested changes
  • Excellent interpersonal skills, genuinely friendly and approachable
  • Strong customer service skills
  • Professional appearance
  • Ability to work a flexible shift and hours including weekends

What you can expect from us:

Progress Residential® offers all of the financial and non-financial incentives you’d expect from an innovative property management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
  • We offer competitive compensation, including a performance-based bonus, depending on your role.
  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, paid parental leave, paid time off, 9 paid holidays and 1 “you earned it” day.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online