Job Description

  • Service Technician II HVAC

    Posted Date2 weeks ago(10/5/2018 5:08 PM)
    Job ID
    Job Location
    Property Operations - Non Management - Service/Maintenance
  • Overview

    The Service Technician II - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

    Essential Functions:

    • Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential
    • Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following on a daily basis:
    • ? Electrical, plumbing and HVAC systems
    • ? Appliances
    • ? Water irrigation systems
    • ? Stairs, gates, fences, patios, railings
    • ? Tile, carpet, and flooring
    • ? Roofing, gutters, fasteners
    • ? Interior/exterior lights and ceiling fans
    • ? Fireplaces and Gas fixtures
    • ? Shutters, doors, cabinets, windows, sliding glass doors and locks
    • ? Ceiling leaks
    • ? Drywall and Painting
    • ? Pool areas, tile, hot tub/spa, pool furniture
    • ? Other Service areas as required

    • Diagnose and troubleshoot typical issues and then repair or replace defective equipment, components, or wiring on HVAC equipment
    • Report all major repairs or replacements prior to any expenditure of funds
    • Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition
    • Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
    • Ensures all workplace safety standards and practices are upheld
    • Completes service requests in a professional timely manner
    • Maintains regular attendance and excellent punctuality
    • Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition
    • Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
    • Maintains regular attendance and excellent punctuality
    • This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be adhered to at all times


    • High school diploma or equivalent required
    • Technical College or Trade Program with HVAC Certification is required
    • Must have a valid Driver’s License in the working state
    • Minimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
    • Required equipment - Employee must have their own tools required to perform ongoing service in residential environment
    • EPA Certification Required
    • Minimum 2 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical
    • Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferred
    • Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
    • Ability to install all makes & models of residential appliances preferred
    • Available for on-call Service, weekends and evenings as needed
    • Previous experience in either the single-family or multi-family rental industry required
    • Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
    • Ability to interact with residents, and vendors/contractors tactfully and professionally
    • Strong organizational skills, communication and people-skills
    • Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
    • Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
    • Working knowledge of Microsoft Office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
    • Honest, ethical and handles things in confidential manner

    Closing Statement:

    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

    Progress Residential is a proud Equal Opportunity employer, m/f/d/v

    We don’t just invest in homes. We invest in communities that you can call home.

    Progress Residential® is one of the largest providers of high quality single-family rental homes in the United States. With over 20,000 homes in the country’s fastest-growing markets, we are committed to making the home rental process easy and enjoyable.

    At Progress Residential®, we roll out the red carpet for our future and current residents. We treat them like VIPs – and we are serious about customer satisfaction. Providing good customer service is not only important to external stakeholders, but internally to our co-workers as well. Whether we’re working with our residents, investors or fellow employees, our mission is to provide the highest quality service through professionalism, integrity and responsiveness.

    Are you ready to progress your career? Join our corporate office in Arizona or become a member of our regional teams in Arizona, Nevada, Texas, Indiana, Tennessee, North Carolina, Florida or Georgia. Just as we have a home for every lifestyle, we have a career for every passion.


    What you bring to the table:

    We are seeking a highly motivated Make Ready Technician to ensure that all vacated homes are thoroughly restored to "rent ready" status in a timely manner. You will be involved in all aspects of field-level construction and maintenance tasks, including tracking, reporting, scheduling and inspecting repairs. The right candidate is an effective team player with the ability to multi-task, communicate clearly and perform at the highest standard.

    You understand the basic workings of plumbing, electrical, mechanical, flooring, appliances, landscaping and irrigation systems and can perform the work necessary to make homes rent-ready. You ensure all punch list items are complete and safety standards are upheld. Perhaps most importantly, you exhibit a strong commitment to customer service and Progress Residential in a professional and courteous manner.


    Of course, you also have the essentials:

    • High School diploma
    • Valid Driver’s License and verifiable insurance
    • 3 or more years of experience scoping residential homes or large multi-unit facilities
    • Experience in a senior maintenance/estimating position, superintendent or maintenance supervisor preferably in multi-family, military or single family residential homes
    • Ability to demonstrate basic workings of plumbing, electrical, HVAC, flooring, appliance, landscaping and irrigation systems
    • Trade certifications, a plus
    • Must have own truck for travel to and from properties as well as to transport various tools, such as ladders
    • Must be comfortable scheduling work directly with residents and vendors
    • Ability to work weekends as necessary
    • Bi-lingual in Spanish, a plus
    • Basic computer skills. Experience in Excel, Word, Outlook and Yardi Voyager preferred

    What you can expect from us:

    Progress Residential® offers all of the financial and non-financial incentives you’d expect from an innovative property management firm:

    • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
    • We offer competitive compensation, including a performance-based bonus, depending on your role.
    • Our generous benefits package includes comprehensive healthcare coverage for you and your family, paid parental leave, paid time off, 9 paid holidays and 1 “you earned it” day.

    Closing Statement:

    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

    Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online