Job Description

  • Service Technician II

    Posted Date2 weeks ago(12/3/2018 5:41 PM)
    Job ID
    Job Location
    Property Management
  • Overview

    The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single family homes if EPA-Type II certified. Additional residential maintenance and repairs are required as needed.

    Essential Functions:

    • Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential
    • Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following on a daily basis:
    • Electrical, plumbing and HVAC systems
    • Appliances
    • Water irrigation systems
    • Stairs, gates, fences, patios, railings
    • Tile, carpet, and flooring
    • Roofing, gutters, fasteners
    • Interior/exterior lights and ceiling fans
    • Fireplaces and Gas fixtures
    • Shutters, doors, cabinets, windows, sliding glass doors and locks
    • Ceiling leaks
    • Drywall and Painting
    • Pool areas, tile, hot tub/spa, pool furniture
    • Other Service areas as required

    • Diagnose and troubleshoot typical issues and then repair or replace defective equipment, components, or wiring on HVAC equipment
    • Report all major repairs or replacements prior to any expenditure of funds
    • Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe conditions
    • Conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
    • Ensure all workplace safety standards and practices are upheld
    • Complete service requests in a professional timely manner
    • Maintain regular attendance and excellent punctuality
    • Follow fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
    • Maintains regular attendance and excellent punctuality
    • This role is considered Safety Sensitive and full compliance with all fleet policies and procedures must be adhered to at all times


    • High school diploma or equivalent required
    • Technical College or Trade Program with EPA, Type II Certification is highly preferred
    • Must have a valid Driver’s License in the working state
    • Minimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
    • Employee must have their own tools required to perform ongoing service in residential environment
    • Minimum 2 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical
    • Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferred
    • Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
    • Ability to install all makes & models of residential appliances preferred
    • Available for on-call Service, weekends and evenings as needed
    • Previous experience in either the single-family or multi-family rental industry required
    • Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
    • Ability to interact with residents, and vendors/contractors tactfully and professionally
    • Strong organizational skills, communication and people-skills
    • Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
    • Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
    • Working knowledge of Microsoft Office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
    • Honest, ethical and handles things in confidential manner

    Closing Statement:

    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

    Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online