Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 30,000 homes in fifteen of the country’s fastest-growing markets, our residents appreciate the flexibility, freedom and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology.

Over the past three years our portfolio has doubled in size and we have added new executive leadership, including the recent appointment of Charles “Chaz” Mueller to Chief Executive Officer. We see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Progress Residential has a national footprint with our executive office located in Dallas, Texas, our corporate office in Scottsdale, Arizona and regional offices in Atlanta, Charlotte, Dallas, Houston, Indianapolis, Jacksonville, Las Vegas, Memphis, Miami, Nashville, Orlando, Phoenix, Raleigh, Sarasota, and Tampa.

The service technician is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician works on the Property Management team to trouble shoot, make proper repairs and provide excellent customer service for our customers in our Progress Residential single-family homes.

Essential Functions:

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests
• Ability to provide outstanding customer service and be an ideal representative of Progress Residential’s standards
• Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Maintain fleet vehicle and inventory within company guidelines

• Diagnose and perform service or repairs as directed, involving the following on a daily basis:

• Electrical and plumbing
• A/C and heating systems
• Appliances
• Water irrigation systems
• Stairs, gates, fences, patios, railings
• Tile, carpet, and flooring
• Roofing, gutters, fasteners
• Interior/exterior lights
• Fireplaces, ceiling fans
• Gas fixtures and appliances
• Shutters, doors, cabinets, windows, sliding glass doors o Boiler, gas and electric
• Door locks, P.O. boxes and locks
• Security systems
• Ceiling leaks
• Walls
• Pool areas, tile, hot tub/spa, pool furniture
• Other Service areas as required.
• Schedule and perform routine preventive service on residential properties
• Report all major repairs and need requisitions prior to any expenditure of funds
• Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• Ensure all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner
• Maintains regular attendance and excellent punctuality
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be adhered to at all times
• Drivers of Progress Residential Fleet vehicles are expected to maintain a good driving record and drive in a safe manner at all times

Qualifications:

• High school diploma or equivalent required
• Must have a valid Driver’s License in the working state
• Minimum of 3-5 years’ experience in general service or other service responsibilities that will include the ability to recognize electrical plumbing and mechanical malfunctions or equipment failures
• Required equipment - Employee must have their own tools required to perform ongoing service in a residential environment
• Available for on-call service work
• Available to work both weekends and evenings

• Previous experience in either the single-family or multi-family rental industry required
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines

• Ability to interact with residents, and vendors/contractors tactfully and professionally
• Strong organizational skills, communication and people-skills

• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease

• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations

• Working knowledge of Microsoft Office software and working proficiency with hand held computer (i.e. Smartphone, iPad)

• Honest, ethical and handles things in confidential manner.

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
• We offer competitive compensation, including a performance-based bonus.
• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, and 9 paid holidays.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.