Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 55,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
JOB PROFILE SUMMARY
This position exists to ensure that there is an adequate capacity and capability of contracted service and trade vendors to fulfill the needs of the Service and Make Ready teams for each new PR3M/PRMS client community. The vendor manager will partner with Regional Vendor managers to use existing vendors when possible, but may need to source new vendors when required. This role will be accountable for working with PRMS leaders and clients to help write Statements of Work appropriate for the Service being contracted at each community. This person will manage the Stakeholder Review and approval Process (SRA) for each SOW and be the lead negotiator with vendors bidding to perform the service(s)
Manages the sourcing and ultimate onboarding of contracted service organizations, vetting against standards including, but not limited to: a) wiliness to work under negotiated fee-for-service terms; b) use of preferred manufacturers’ products in completing work; and c) utilization of Progress Residential’s workflow tools [e.g., Salesforce, Yardi Vendor Café, etc.], identifying the respective regional RTS teams’ service needs as well as ensuring that there are enough contracted vendors to satisfy that demand
Leverages well-developed in-person and distance relationship building strategies to effectively manage the business lifecycle of all contracted service organizations with a critical component of maintaining an effective vendor performance feedback loop from the Progress Market leaders.
Mediates escalated issues from regional RTS teams and/or contracted service vendors for the appropriate resolution that serves the long-term needs of Progress Residential and its customers. NOTE: In cases where a vendor(s) is/are not meeting expectations, employee may be required to provide coaching for improvement, formal vendor disciplinary action(s), or ultimately terminate the relationship.
Trains all newly-contracted vendors to create the appropriate level of understanding and awareness of Progress Residential business standards (e.g., preferred materials vendor programs, invoicing process, quality expectations, etc.) to maximize the likelihood of success with the newly-contracted service vendor
Primary negotiator and Contract Admin for Progress. Working with Legal, authors Statements of Work (SOW’s) and Trade Addendums required for each PR3M Client’s Properties.
Bachelor's Level Degree Business-related degree preferred
At least 3-5 years of experience in direct management of contracted vendor relationships, including onboarding, education of new vendors on business processes (e.g., invoicing, preferred supplier program participation, etc.), compliance auditing, service issue resolution
Bachelor’s degree in business or related field or equivalent combination of education and experience
Gathers, analyzes, and draws practical conclusions from data, as well as communicates those data findings to others in a manner that translates appropriately to the respective target audience.
Proven track record of being able to successfully manage multiple vendor relationships and associated work concurrently in an organized manner in a time-sensitive environment
Previous experience with Customer Relationship Management (CRM) software and property management software
Working knowledge of Microsoft Office products including Excel (e.g., pivot tables, and VLOOKUPS, etc.); Word (e.g., basic document formatting, etc.); and Outlook (e.g., message composition/formatting, meeting scheduling, etc.)
Demonstrated ability to write with clarity to a variety of stakeholders
Ability to travel by airplane 25% of the time to assigned U.S. geographic markets (i.e., 3-4 trips per calendar quarter)
Work experience involving the construction or home renovation industries
Previous experience with Salesforce CRM and Yardi Vendor Café
PHYSICAL AND COGNITIVE REQUIREMENTS
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of
force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human
body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are
required only occasionally and all other sedentary criteria are met.
Talking: expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or customers accurately
Hearing: perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discrimination in sound.
Cognitive Processing: reading and comprehending written business process instructions as well as potentially being able to explain and/or provide clarity of meaning to others for those same process instructions
Visual Acuity: close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.