Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
At Progress we’re focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.
The Account Manager is a member of the Leasing and Property Management team and is responsible for interacting with the resident and serves as a primary liaison between central support and the market office. This includes resident-facing customer service, administrative operations in Salesforce and Yardi, property visits and general support of the market office.
**Active Tennessee Real Estate License Required**
Responsible for maintaining a high degree of customer service and competency level in all resident interactions; phone or email, formal written communication or in person
Acts as the primary market interface with resident handing daily email and phone correspondence
Ensures possession assets takes place timely in the event of non-payment
Reviews and closes service requests to validate charges are allocated appropriately
Processes all payments received in the physical office and mails to central office
Assists residents with: Rent Café, Renter’s Insurance, Early Terminations, Transfers, and Utilities
As assigned by the POD, responsible to appear in court on behalf of the company and to process any funds received in the office
Posts various notices at homes and collects violations signs as needed
Conducts occupancy checks as needed
Conducts move-out operations in Yardi
Manages Salesforce case tasks between central and market office
High School graduate required
Real Estate License Required
College degree a plus
At least three years of previous property management experience in either the single family or multi-family rental industry
Strong organizational and attention to detail skills to manage timely collections of rent, fees and billing information
Ability to build and maintain positive relationships internally and externally
Projects confidence in interacting with residents while displaying professional presence always
Ability to thrive in a dynamic, fast-changing, growth environment
Honest, ethical, and able to maintain confidentiality in a business setting
Interacts productively in person and through technology with co-workers, team members
Excellent oral and written communication skills
Ability to work a flexible schedule which may include evenings and weekends from time to time
Ability to comfortably navigate new technology and competency in MS Office a must
Previous use of Yardi Voyager and Salesforce a plus
Must have a valid Driver’s License
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.