Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 


The Administrative Assistant is the support person for the Director of Operations, property management and leasing team within a local market. This person will primarily be responsible for developing, managing, and coordinating the general support and administrative functions of HavenBrook Homes within an office that most of the personnel are out in the field overseeing renovation, property-management and leasing. This position requires versatility, adaptability and the ability to learn job responsibilities and tasks quickly in order to provide support for the local team. Above all, operating in this capacity, you must be able to understand and operate with a positive customer service attitude at all times.


  • Construction, renovation, basic scopes of work, cost structures and terminology.

  • Ability to analyze job cost variance data and take corrective actions.

  • Organizational aptitude to manage the renovation job budgeting, routing and processing.

  • Understanding how to triage basic maintenance concerns, diagnosing/solving resident concerns over the phone whenever possible.

  • Computer aptitude and validation skills required for basic operation such as Excel, Word and MS Office. Yardi experience not necessary but a strong plus.

  • Must have excellent written and verbal communication skills.

  • Must have understanding and willingness to take direct vendor actions, manage non-performing trade contractors from time to time.

  • Work with property management, renovation, maintenance, and leasing staff to coordinate scheduling of vendors.

  • A willingness to handle accounts payable issues with vendors when necessary.

  • Building Permit Administration experience is preferred but not necessary.

  • Maintain well documented work order management process while coordinating with an out sourced Call Center, direct calls from residents and requests from property management personnel.

  • Must be able to multi-task while keeping all work orders updated in the tracking systems.

  • Ability to maintain strict confidence with all sensitive and confidential information and protect HavenBrook Homes proprietary knowledge and information.


Physical demands are considered to be that of an office environment, climate controlled, with minimal physical exertion. The position requires prolonged sitting, ability to utilize a computer and interaction with others in meetings and/or via phone. A strong ability to handle stress and multi-task on a daily basis. Must be able to make sound judgement decisions and maintain a mentally strong attitude.   


High School Diploma or GED required. Some college or administrative training and hands on experience managing vendor contracts a strong plus.  Two (2) to four (4) years administrative/clerical experience required. 

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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