Area Service Director
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 55,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
The Area Service Director is a member of the Property Management team and is responsible for the management and oversight of the make ready process for single family rental homes, , the resident maintenance requests on occupied rental homes, as well as asset preservation and preventative maintenance programs. The Area Service Director is responsible for a number of key metrics including resident satisfaction, cycle times, adherence to budget, associate and vendor performance and asset preservation programs for their assigned Metro Service Area (MSA). The Area Service Director will have additional direct reporting staff which will include
a Service Director, or an Assistant Service Director, and both Make Ready Managers and Service Managers. The Area Service Director functions as a player/coach-this individual directly supervises a portion of the Market RTS operation, as well as supervising a "Director" that manages additional sections of the Market RTS operation on behalf of the Area Service Director. The local operation may be split geographically, or by job functions(Make Ready or Service), and may be re-organized from time to time according to business needs. The Area Service Director shall be objective and diligent in helping to execute agreed upon organizational structures, as well as understanding that this role is that of a player/coach at it’s core.
Manages quality control program and reporting system,
Ensures all assigned rent ready units meet quality control guidelines.
Manages response times to residents, related to team of maintenance technicians staffed across a broad geographic footprint.
Performs ongoing training of associates on newly developed process and procedures and implementation of corporate initiatives.
Ensures timely completion of all unit turns across the portfolio to minimize downtime and maximize rental revenue.
Responsible for cost control and performing unit turns, service orders, and all maintenance related tasks within budget
Responsible to comply with the Company’s national procurement policy and program
Manages semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of tenancy.
Follows up on service orders to ensure resident satisfaction with the work completed
Responsible for accurate tracking and reporting of all maintenance work
Ensures all properties are compliant with local, state and federal health and safety.
Human Resource Management
Supervision of staff, set goals and holds associates and vendors accountable for results.
Coordinate activities to maximize the efficiency of all processes.
Develop team and is focused on succession plan within group.
Ensure that associates all have goals and receive regular feedback on their performance
Ensures that all required training is completed in a timely manner
Ensures that workplace safety standards and practices are upheld at all times
Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans.
High School graduate required.
7 years or more years of experience as a regional maintenance supervisor, senior superintendent or production home customer service manager; regional or director level experience preferred.
Experience in managing multiple staff members over a geographic region.
Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, and Landscaping as they relate to single family residential homes.
Mastery of general building codes and rental property health and safety regulations
Excellent oral and written communication
Ability to work efficiently and to multi-task.
Proven record of working independently and with minor supervision.
An effective team player with a positive attitude.
Must have a valid Driver’s License.
Ability to work flexible hours which may include some weekends.
Bi-lingual a plus.
Basic computer skills. Experience in Excel, Word, Outlook Salesforce and Yardi Voyager preferred.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.