Assistant Community Manager
Job Description
Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
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Position Summary:
The Assistant Community Manager is responsible for assisting in all operational duties of the Community Manager, including, but not limited to, reporting, rent processing, and overseeing the community and community staff in the Community Manager’s absence. Exhibits a solid commitment to the service needs of all customers and represents the company in a professional and courteous manner.
Essential Job Functions:
Assists with daily and month-end reporting, including accurate reporting on resident ledgers.
Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.
Post notices to vacate and other community communication as needed.
Secures and manages lease renewals and prepares new lease paperwork for approval. (applies to locations without a renewal specialist only).
Physically walk and inspect the community daily, addressing issues and verifying property conditions meet company standards.
Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.
Assist in hiring and training of new team members as needed.
Monitors resident satisfaction through various methods of communication.
Develops and maintains knowledge of the property and competitors in the area.
Oversees property operations and staff in the Community Manager’s absence.
Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs.
Responsible for posting all charges to resident and non-current resident accounts.
Complete pre and post-move-out inspections to assess for damages.
Complete final account statements and ensure balances are sent to collections or refunds processed per BH policies.
Other duties as assigned.
Minimum Qualifications/Skills:
Previous property management industry experience.
Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.
Effective computer technology skills and basic knowledge of MS Office Suite.
Effective oral and written communication skills.
Ability to handle multiple projects and thrive in a fast-paced, competitive environment.
Previous bookkeeping/account reconciliation experience.
Knowledge of Yardi Voyager/CRM experience.
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
What you can expect from us:
Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.