Community Engagement Manager
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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
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The Community Engagement Manager (CEM) is a member of the Market Services team and is the face of Progress in the community. This role is responsible for building and maintaining positive relationships with local agencies such as Housing Authorities, City and Municipal organizations, as well as HOAs and other government agencies. The CEM also works closely with both central operations and our local property management teams. This includes collaborating with Affordable Housing, Marketing, Leasing, Application Coordination, Collections, Customer Care & Advocacy, Compliance, Retention, Reporting, Maintenance, Construction operations and Legal via Government Relations. This role will report to the Regional Operations Director, with a matrix reporting relationship to the Vice President Government Affairs.
Essential Functions:
Manage, build, and maintain positive relationships with local agencies (Housing Authorities, City and Municipal organizations, HOAs, law enforcement and third party inspectors, as applicable).
Attend and/or assist with planning community summits, housing fairs, community programs and regular housing authority, HOA and municipality office visits
Execute workforce housing initiatives in partnership with local leaders and various internal departments
Ensure the best possible portfolio performance by collaborating with internal teams to include Rental Registration, Affordable Housing, Market Operations, Onboarding and HOA departments
Establish and manage partnerships with local nonprofits, schools, workforce organizations, and service providers
Analyze market conditions and stay informed about market trends, including rents, property availability, and economic/socioeconomic factors
Identify resident needs and locate community resources that may assist in addressing and connecting these needs with the appropriate party
Provide support during community challenges or transitions and help de-escalate resident concerns via Case Management
In accordance with the oversight of Housing Choice, ensure residents cooperate with requirements related to Affordable Housing move-in and annual requirements
Review and inspect HOA pre-approval applicant workflow and collaborate with Leasing, Onboarding, and HOAs to drive efficiency
Provide insights and reports to senior leadership as required, highlighting relevant issues or concerns
Track engagement metrics, document success stories and contribute to regular impact reports and funding proposals
Maintain a high degree of customer service and professionalism in all resident and local agency interactions; phone, email, formal written communication, or in person
Ability to manage cross-geographical training and information-sharing, as needed
Display knowledge of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations
Display a strong understanding of Progress Residential lease application, leasing processes, lease agreement and company policies and procedures, while accurately providing answers and explanations to applicants/new residents in a user-friendly manner
Maintain confidentiality and adhere to regulations such as the Fair Housing Act
Monitor and distribute local/state specific news stories which impact the company and our industry
Identify areas where we can be more present in a community/market, like microsponorships, chambers of commerce, trade associations, civic groups, etc
Proactively build and cultivate relationships with government officials and staff who impact our business
Carry out other duties as assigned that are in the best interests of the customers and the company
Qualifications:
High School graduate required. College degree a plus.
Real Estates license required (within 90 days of hire).
Five or more years of experience in property management, leasing, or affordable housing with a deep understanding of industry practices.
Ability to build and maintain positive relationships internally and externally.
Projects confidence in interacting with residents and always displays professional presence.
Ability to thrive in a dynamic, fast-changing, growth environment.
Honest, ethical, and able to maintain confidentiality in a business setting.
Interacts productively in person and through technology with co-workers, team members, management, and other company personnel daily to accomplish duties and responsibilities.
Excellent oral and written communication skills.
Able to multi-task, prioritize, and manage time effectively.
Ability to comfortably navigate innovative technology and competency in MS Office necessary.
Previous use of Yardi Voyager and Salesforce a plus.
Ability to travel up to 25%, as needed.
Must have a valid Driver’s License.
What you can expect from us:
Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.