Community Manager I
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.
Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.
The Community Manager I (CMI) provides on-site leadership and support in all aspects of field-level operations for a large community (up to 300 homes). This includes monitoring, evaluating, and communicating pre and final construction and ongoing operational activities for new or stabilized homes. Responsible for delivering the customer service experience and overseeing and leading, assisting and supporting; rent collections, marketing, leasing, showings, application gathering, move-in experience, resident inquiries, maintenance resolutions, and resident escalations. Ensures successful management and operations for community, following the guidelines of quality standards, operating objectives, and goals established by Progress Residential. Provides daily leadership and guidance for community and drives performance. Responsible for all aspects of operational property management and leads team with strategic vision to drive profit and loss (P&L) and meet community budgets and goals.
Oversee and manage full on-site property management staff and operations via collections, vacant home inspections, move ins, home merchandising/marketing, pricing, and customer service/relations.
Ensure and enforce appropriate policies and procedures, while enabling assigned portfolio to function according to quality standards and operating objectives (e.g., home acceptance, punch lists, warranty management, final inspections, etc.)
Drive optimal P&L performance while ensuring adherence to the budget via variance reporting.
Manage the customer experience by conducting home cataloguing, move-in inspections, move-in orientations, warm call follow-up and leasing.
Coordination of follow-up with customer requests and service surveys, reviews and implement remediation plans, as required, while ensuring homes/community are/is clean, marketable, and accessible by conducting daily property inspections and light clean-up of grounds and individual vacant homes, ensuring contract services meet expectations.
Manage and participate in incoming/outgoing calls, e-mails, texts, and case tasks, while ensuring professional dialogue and bringing appropriate resolution and closure to all forms of communication.
Effectively manages escalations to demonstrate sufficient efforts to bring to resolution prior to further escalation.
Optimize financial performance for the assigned community/area by achieving leasing, rent, occupancy and lease-up goals (e.g., manage available inventory through timely communication of construction delivery schedules to key stakeholders, etc.)
Communicates effectively with central departments and third-party vendors or owners.
Monitor and communicate expense observations to market leadership for efficiency with turns and service delivery via weekly, monthly, quarterly and annual reporting, while communicating knowledge of the competitive market (e.g., rents, available product, neighborhood characteristics and general economic trends that impact financial performance).
Demonstrate basic/light maintenance and repair skills for completing minor service items such as re-keying smart locks and changing smoke detector batteries, light bulbs, air filters, and turn scopes.
Lead team to always make decisions based on the best interests of the business, while understanding and training team on role duties.
Carry out other duties as assigned that are in the best interests of the company.
Human Resource Management
Supervision of staff, set goals and holds people accountable for results.
Ensures that the group provides outstanding customer service and is responsive to requests.
Coordinates activities to maximize the efficiency of all processes.
Insure that all training requirements are completed on time.
Ensures that employees all have goals and receive regular feedback on their performance
Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans.
Insure all safety standards are met and training for staff is completed.
Bachelor’s Degree in business or 5+ years of progressive property management work experience.
5 or more years of previous property management experience in either the single family or multi-family rental industry.
At least 3 or more years of supervisory experience.
Real Estate license preferred.
Must have a valid Driver’s License.
Ability to build and maintain positive relationships internally and externally.
Possesses strong organizational skills and is detail oriented.
Ability to thrive in a dynamic, fast-changing, growth environment.
Holds team accountable for results and provides timely feedback. Completes annual performance review process for direct reports and oversees review process for all property management personnel in assigned region.
Fosters teamwork and mutual respect throughout the company.
Interacts productively in person and through technology with co-workers, team members.
Excellent oral and written communication skills.
Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must.
Previous use of Yardi Voyager and Salesforce a plus.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.