Customer Care Team Lead
- Job Title
- Customer Care Team Lead
- Customer Service/Support
We don’t just invest in homes. We invest in communities that you can call home.
Progress Residential® is one of the largest providers of high quality single-family rental homes in the United States. With more than 20,000 homes in the country’s fastest-growing markets, we are committed to making the home rental process easy and enjoyable.
At Progress Residential®, we roll out the red carpet for our future and current residents. We treat them like VIPs – and we are serious about customer satisfaction. Providing good customer service is not only important to external stakeholders, but internally to our co-workers as well. Whether we’re working with our residents, investors or fellow employees, our mission is to provide the highest quality service through professionalism, integrity and responsiveness.
Are you ready to progress your career? Join our corporate office in Arizona or become a member of our regional teams in Arizona, Nevada, Texas, Indiana, Tennessee, North Carolina, Florida or Georgia. Just as we have a home for every lifestyle, we have a career for every passion
What you bring to the table:
We are in search of the very best team leader out there. You deliver amazing customer service through the daily management of the customer care team. You can tackle any escalation with grace and poise all the while ensuring that SLA’s are met and exceeded. You are the team coach, motivator, counselor, trainer and ultimate problem solver. You have managed associates in a call center environment and of course you will represent Progress Residential® with the utmost professionalism.
Of course, you also have the essentials:
- Experience managing customer service associates in a fast paced, call center environment
- Preferred education – 4 year college degree
- Familiar with call center metrics, reporting and call monitoring.
- Excellent verbal and written communication skills.
- Experience with property management and lease review a plus.
- Experience working with Yardi and Customer Relationship Management Systems (CRM) – (Preferred)
- Proficient with MS Office, Outlook and Internet applications
- Bi-lingual Spanish a plus.
- Superb accuracy and attention to detail.
- Ability to prioritize and multi-task in a fast paced environment.
- Adaptable to feedback and requested changes.
- Excellent interpersonal skills, genuinely friendly and approachable.
- Strong customer service skills.
- Professional appearance.
- Ability to work a flexible shift and hours including weekends
What you can expect from us:
Progress Residential® offers all of the financial and non-financial incentives you’d expect from an innovative property management firm:
- In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
- We offer competitive compensation, including a performance-based bonus, depending on your role.
- Our generous benefits package includes comprehensive healthcare coverage for you and your family, paid parental leave, paid time off, 9 paid holidays and 1 “you earned it” day.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.