Director, Business Transformation Services
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.
Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.
On occasion, unique and exciting opportunities find you. Those slightly more interesting engagements that combine all the elements of what we seek as transformational professionals, operational excellence experts, and strategy leaders. Pretium Enterprise Services seeks those who do not dabble but rather have the proven technical disciplines combined with the social acumen required to orchestrate real change based on sound principles.
Whether process improvement, business transformation, change management or the integration of acquired businesses, we lead and deliver unparalleled results. We do so as a team of the best who are mutually supportive, selfless, respectful, sharp, fun, hard-working individuals who also raise-up those around them.
Pretium is a specialized investment management firm with ~$31.8 billion in assets under management, focused on real estate, mortgage finance and corporate debt. Our portfolio of companies currently manage ~80,000 homes with over 100,000 residents in 29 key U.S. markets on behalf of our funds and investors. We were an early mover and now are a leader in this fast-paced sector of real-estate investment. We continue to grow and have aggressive and achievable targets for the foreseeable future.
To enable the sustainable growth of our multiple real estate strategies, we’ve acquired complementary businesses over the years which enable us to offer ever more innovative and attractive real estate investment opportunities, scale, and enhanced residential experiences. These strategies have driven our aggressive growth to date and will for the foreseeable future. In 2021, the Business Transformation team was responsible for supporting the acquisition and managing the integration of Front Yard ($2.5B) in Q1 and Anchor Loans ($1.5B) in Q3.
With growth comes the need for us to further standardize and align around the execution of disciplined processes across our family of companies (i.e. Progress Residential, Selene Title, et al). PretiumES delivers scale, efficiency, innovation, governance, and education across the entire Pretium ecosystem. Our skilled team takes on the most challenging of initiatives and delivers. For example, we recently redesigned our property acquisition processes to be able to close on thousands of homes in a day versus a few hundred.
Through Progress Residential we deliver high-quality, single-family rental homes in the United States. Our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
We’re committed to making the home rental process easy and enjoyable for our residents by empowering our team members and investing in innovative processes, systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
The Director, Business Transformation Services, guides strategy development, implementation, and execution of key initiatives across the organizations to deliver transformative, higher quality, more efficient and more cost-effective resident experiences and supporting processes. The role provides thought leadership and develops recommendations for process excellence maturity solutions.
Working with the Senior VP, BTS: create, recommend, and orchestrate through the appropriate business leaders the quarterly and annual process excellence strategies and goals for Pretium and each of its owned entities. Provide hands-on leadership for the successful implementation of the strategies.
Delivers directly, through team members and via embedded entity process excellence resources on the process excellence goals and objectives for Pretium and each owned entity.
Scales, leads, and sustains nimble and high-performing project teams to solve large, complex, enterprise-wide process improvement, business transformation, change management, and integration of acquired business opportunities.
Develops a culture of high performance and continuous improvement that values learning and a commitment to quality.
Act as a business champion, internal consultant, transformation catalyst and proactive strategic driver. Guide operational leaders in understanding and usage of quality, continuous improvement, and process excellence methodologies by establishing links between process management initiatives and business strategies and identifying and prioritizing high-impact opportunities.
Influence ideas at all levels of the organization using structured thinking, hypothesis creation, and business-case style approaches
Advise and influence executive leadership on key business decisions and major change initiatives, building strong trusted advisor relationships
Orchestrate and deliver the appropriate quarterly, annual, and as needed BTS report outs, reviews, QBRs, etc.
Proven experience solving problems with a sense of recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution all by following a deliberate and detailed process excellence methodology.
Demonstrative expertise in operating model transformation, technology implementation, data & analytics, process improvement and/or strategy implementation
Ability to deliver program management responsibilities including aspects of leading status meetings, identifying / tracking risks and mitigation plans, project planning, resource mobilization, cost tracking & financial updates.
Ability to work independently with minimal direct supervision and effectively communicate (orally and in writing) with others, both internally and externally
Ability to organize, prioritize and allocate workload for optimum efficiency
Strong team player with a high level of professionalism
Multitasker in a constantly changing, fast paced environment
Experience managing process improvement initiatives regardless of size, including expertise with common methodologies (i.e., Six Sigma, Lean, Hammer, etc.)
EDUCATION & EXPERIENCE
Minimum ten years relevant process excellence/business transformation experience and two years leading as a Lean Six Sigma Black Belt.
Five years management or strategy consulting experience or equivalent preferred
Outcome metric focused and quantifiable results, Accounting validated a plus
Minimum of Lean Six Sigma Black Belt certification required, MBB preferred
Knowledge of Michael Hammer or derivative for Breakthrough Transformations a plus
Trained and demonstrated full application of change mgt required
Trained and demonstrated full application of project mgt required
4-year college degree required, Masters a plus
Computer skills - MS Office, Visio or other process mapping software, MiniTab or other statistical analysis software, SharePoint, Data Mining, SQL experience, Statistical modeling skills.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.