Director HOA Operations

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary:

The Director of HOA Operations is responsible for all lease related compliance activities and managing all relations, activities, and workflows relating to HOA properties owned by Progress Residential or its affiliates. This position is based in Scottsdale, AZ and will report directly to the VP Property Tax, HOA & Municipal Relations.

ESSENTIAL FUNCTIONS:

• Direct and manage a high-volume transactional domestic team and oversight offshore team members.

• Ensure all systems and processes operate smoothly and align with our quality standards and helping to maximize the efficiency of all business procedures between the domestic and offshore teams

• Responsible for development of and monitoring of key KPI’s necessary to provide a data driven oversight model across relevant functions, to include accounting, legal and the residential markets.

• Build and maintain processes that meet our business objectives, ensure compliance and drive efficiency

• Consider the needs of external and internal stakeholders and incorporate them into strategic plans

• Work with the various HOA teams to document and create training and procedures to foster a continuous improvement culture

REQUIRED QUALIFICATIONS:

• 5+ years of experience managing high volume transactional teams

• 5 years of HOA management or law-related experience

• B.A. degree required in business preferred

• Management of offshore team members a plus

• Advanced computer skills especially with Microsoft Office, experience in SalesForce a plus

• Experience with process improvement methodologies

• High attention to detail and accuracy

• Advanced knowledge of Microsoft Excel and PowerPoint

• Ability to be independent and a self-starter: is self-motivated and takes initiative

• Ability to multi-task in a fast-paced environment and manage multiple projects

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

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