Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 


Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Director of Resident Communications Position Summary

As the Director of Resident Communications for Progress, you’ll be working to support our work to continuously improve our resident experience by ensuring we have the right people, processes and tools in place to effectively communicate with our residents. The director will work cross-functionally and collaboratively with key functions across the company, including marketing, operations and customer care, to understand the functional business needs for communications and proactively and reactively communicate important information to our residents.
 

The ideal candidate will be a skilled strategic storyteller with a knack for interpersonal skills and a passion for creating connections and driving positive outcomes through messaging. The role will build a strong culture of collaboration to create communications that inform, inspire, engage and connect Progress with the residents we serve.

Primary Responsibilities

Strategic planning and execution: This role will be responsible for developing, operationalizing and executing a comprehensive resident communications strategy, including the development and socialization of an intake process, editorial calendar and collaboration model to better align our resident communications across the enterprise. Communications deliverables would include (but not be limited to): resident emails, SMS messages, FAQs, talking points, and phone scripts for call center as needed.
 

Work cross-functionally across teams: This role will develop close partnerships and collaboration with Marketing, Digital, Operations, Customer Care and other teams to develop and execute resident communication initiatives from concept to delivery.
 

Develop and steward Progress’s voice and tone for resident communications: Develop and steward our Progress voice to ensure resident communications are written from a customer-focused lens that leads with empathy and understanding while also achieve business goals and objectives.
 

Own end-to-end process for resident communications: This role will be accountable for developing and executing a variety of resident communications and building the right people and technology structure to support message development and delivery. 
 

Provide communications best practices thought leadership to the organization: Serve as a thought leader to help identify gaps and opportunities and drive the right strategies and execution for resident-facing communications, from issues management to developing new, proactive communications initiatives to drive deeper engagement with our residents.
 

Qualifications

Experience: 10+ years of experience creating and implementing strategic communications strategies in a corporate environment.

Experience in creating processes, tools, technology, channels and messages that drive measurable business outcomes. 
 

Strong leadership experience: Demonstrated leadership experience in building influence and buy in to drive communications best practices and solutions, working cross-functionally and collaboratively across the enterprise.

Fearless when embracing technology: You’re comfortable learning new programs and implementing new technologies to enhance communication strategies. 

Organized and creative: With the ongoing evolution of our business and communications needs constantly changing, you’re able to adapt and change directions in an instant. You’re comfortable working at a face pace and are able to meet tight deadlines. 
 

Education


Bachelor’s Degree in journalism, communications, marketing, business administration or related discipline.

What you can expect from us:


Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
     

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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