Director Process Excellence
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
At Progress we’re focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.
The mission of the Process Excellence organization is to lead the creation and delivery of outstanding resident experiences and increased profitability through the enablement and sustainment of a process excellence focused organization.
The Director of Process Excellence, guides strategy development, implementation, and execution of key initiatives across the organizations to deliver transformative, higher quality, more efficient and more cost-effective resident experiences and supporting processes. The role provides thought leadership and develops recommendations for strategic process excellence maturity solutions. The role leads to enable associates for team process ownership, transformation, improvement, and excellence.
Working with the VP of PE&I: create, recommend, and orchestrate through the appropriate business leaders the quarterly and annual process excellence strategies and goals for Pretium and each of its owned entities. Provide hands-on leadership for the successful implementation of the strategies.
Delivers directly, through team members and via embedded entity process excellence resources on the process excellence goals and objectives for Pretium and each owned entity.
Scales, leads, and sustains a nimble and high-performing Process Excellence team to solve large, complex, enterprise-wide process excellence and process culture gaps as determined by leadership vision informed by sources including a process excellence maturity model per entity.
Develops a culture of high performance and continuous improvement that values learning and a commitment to quality.
Act as a business champion, internal consultant, and proactive strategic driver. Guide operational leaders in understanding and usage of quality, continuous improvement, and process excellence methodologies by establishing links between process management initiatives and business strategies and identifying and prioritizing high-impact opportunities.
Influence ideas at all levels of the organization using structured (Lean/Six Sigma) thinking, hypothesis creation, and business-case style approaches
Advise and influence executive leadership on key business decisions and major change initiatives, building strong trusted advisor relationships
Orchestrate and deliver the appropriate quarterly, annual, and as needed Process Excellence report outs, reviews, QBRs, etc.
Capable of building a process excellence team and managing the team to assigned results.
Proven experience solving problems with a sense of recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution all by following a deliberate and detailed process excellence methodology.
Demonstrative expertise in operating model transformation, technology implementation, data & analytics, process improvement and/or strategy implementation
Ability to deliver project management responsibilities such as leading status meetings, identifying / tracking risks and mitigation plans, project planning, resource mobilization, cost tracking & financial updates.
Ability to work independently with minimal direct supervision and effectively communicate (orally and in writing) with others, both internally and externally
Ability to organize, prioritize and allocate workload for optimum efficiency
Strong team player with a high level of professionalism
Multitasker in a constantly changing, fast paced environment
Experience managing process improvement initiatives regardless of size, including expertise with common methodologies (i.e., Six Sigma, Lean, Hammer, etc.)
Education and Experience
Minimum ten years relevant process excellence/business transformation experience and two years leading as Six Sigma Black Belt.
Five years management or strategy consulting experience or equivalent preferred
Outcome metric focused and quantifiable results, Accounting validated a plus
Minimum of Six Sigma Black Belt certification required, MBB preferred
Knowledge of Michael Hammer or derivative for Breakthrough Transformations a plus
Trained and demonstrated full application of LEAN required, Certification a plus
Trained and demonstrated full application of change mgt required, Certification a plus
Trained and demonstrated full application of project mgt required, Certification a plus
4-year college degree required, Masters a plus
Computer skills - MS Office, Visio or other process mapping software, MiniTab or other statistical analysis software, SharePoint, Data Mining, SQL experience, Statistical modeling skills.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.