Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Job Summar

Working under the direction of the National Sales Operations Director this person will monitor multiple platforms to reduce instances of scam and fraud to minimize risk to the organization.

Essential Functions

  • Maintains knowledge on all self-showing and leasing operational functions.

  • Uses fraud detection tools and reports to identify and assess potential fraudulent transactions.

  • Supports market teams with administrative tasks related to scam/theft/fraud. Such as online investigation and reporting of scam/fraud activity.

  • Takes appropriate action, including escalating issues as necessary and communicating any trends to management.

  • Contacts customers when necessary to verify legitimate or fraudulent nature of transactions.

  • Answers routine inquiries from customers.

  • Serves as a resource to market team members assisting with questions, issue resolution, and training.

  • Performs other job-related duties or special projects as assigned.

  • Advocates for positive change and improvement within the organization by identifying communicating the compelling need through financial metrics and business case.

  • Follows and working within project work plans and timelines to meeting changing needs of requirements.

  • Captures, mitigates and/or escalates issues in a timely fashion.

  • Identifies opportunities for process improvements.


  • Bachelor’s degree preferred.

  • 1 or more years working in operational support role.

  • Knowledge of general real estate, property management or multi-unit housing.

  • Knowledge of Salesforce a plus.

  • Fluent oral and written communication skills.

  • Knowledge of local area required.

  • Task orientated individual who thrives in a fast-paced environment.

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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