Home Finding Specialist

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

JOB SUMMARY

The Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process. This role focuses exclusively on handling inbound calls, addressing questions, and providing information to ensure a smooth and positive experience. The Home Finding Specialist will aim to resolve inquiries in a single call whenever possible and will transfer calls to the Home Finding Consultant if further assistance is required.

Key Responsibilities:

• Handle Inbound Calls: Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability, and directing prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders.

• One-Call Resolution: Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders. Transfer calls to the Home Finding Consultant for additional assistance when necessary.

• Deliver Exceptional Customer Service: Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.

• Update and Maintain Records: Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting. 

ESSENTIAL FUNCTIONS

• Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.

• Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal.

• Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.

• Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.

QUALIFICATIONS

• High School diploma or GED required.

• Proven experience in customer service, ideally in a service-oriented role.

• Strong communication and collaboration skills.

• Basic knowledge of maintenance and property management is a plus.

• Ability to handle multiple tasks efficiently in a fast-paced environment.

• Motivated to achieve service excellence.

• Capable of working effectively in a fully remote role

• Flexibility to align with Progress’ business hours, including weekends. Flexibility to align work schedule with Progress’ business hours which include weekends.

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

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