Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 


Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary


The Housing Choice Program Manager facilitates the management operation of accepted voucher holders residing in Progress and PR3 managed homes, supporting the local markets who participate in the program to ensure compliance by accepting vouchers with the HUD program are being met, along with the goals, quality standards and operating objectives established by the Company and the compliance/legal team/property management team. This position provides support, leadership and daily management on all activities associated with the voucher program; including but not limited to accurate submittal of RTA packets, coordinating inspections with the Housing Authority and local markets, ensuring all contracts are up to date and on file, ensuring payments are received in a timely manner, ledgers and accounts are reflecting accurately, and renewals. The Housing Choice Manager will develop and build positive relationships with Housing Authorities across the nation.

Competencies

  • Decision Quality

  • Motivating Others

  • Hiring and Staffing

  • Organized

  • Customer Focus

  • Problem Solving

  • Time Management

Essential Functions

  • Support the local markets by overseeing and managing the daily operations of Housing Choice Voucher Program

  • Ensure that all requirements by the HUD program are being met

  • Keep accurate records of all associated documents; including but not limited to, RTA packets, contracts, annual inspections, deficiency letters, and change of ownership

  • Ensure that the HUD program receives all required documents and/or deficiency corrections in a timely manner to ensure no abatements

  • Facilitate all inspections with the Housing Authority and local markets for new move in’s and recertification's

  • Assist with recruitment efforts, train, and develop high performance Housing Choice Voucher Program team members

  • Conduct payroll audit to ensure that team maintains accuracy and stays in compliance with state and local labor laws

  • Enforce policies according to quality standards and operating objectives

  • Understand and possess the ability to train team on fiduciary duty.

  • Analyze processes and procedures to ensure optimum efficiency levels

  • Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations

  • Be knowledgeable of all HUD program rules and changes to ensure compliance

  • Develop positive relationships with Housing Authorities across the nation

  • Develop and maintain positive relationships with local market team members

  • Carry out other duties as assigned that are in the best interests of the company while being a champion for Progress Residential’s Core Values.


Human Resource Management

  • Supervision of staff set goals and holds people accountable for results

  • Ensures that the group provides outstanding customer service and is responsive to requests

  • Coordinate’s activities to maximize the efficiency of all processes

  • Develops team and is focused on succession plan within group

  • Ensure that all training requirements are completed on time

  • Ensure that employees all have goals and receive regular feedback on their performance

  • Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans

  • Ensure all training requirements, including Progress ED, are completed on time

Qualifications

  • Bachelor's Level Degree Business-related degree preferred

  • High School Diploma or equivalent

  • 3 or more years of previous property management experience in either the single family or multi-family rental industry

  • Supervisory experience preferred

  • Real Estate license preferred

  • Must have a valid Driver’s License

  • Previous use of Yardi Voyager and Salesforce a plus

  • Previous experience with Housing Authorities and the Housing Choice Voucher Program

  • Ability to build and maintain positive relationships internally and externally

  • Possesses strong organizational skills and is detail oriented

  • Ability to thrive in a dynamic, fast-changing, growth environment

  • Fosters teamwork and mutual respect throughout the company

  • Interacts productively in person and through technology with co-workers, team members

  • Excellent oral and written communication skills

  • Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must

Physical Demands

  • Sitting for extended periods of time using office equipment and computers

  • Moderate stooping, kneeling, crouching, reaching, standing

  • May entail light lifting of supplies and materials occasionally, up to and including 25lbs

  • Ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate

  • Walking for extended periods of time

  • Sustains substantially recurring movements to fingers, hands, wrist, legs and feet

  • Ability to judge distances and spatial relationships

  • Ability to identify and distinguish color

  • Ability to distinguish the differences and similarities in odors

What you can expect from us:


Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
     

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

Application Instructions

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