HVAC & Electrical Subject Matter Expert
Your career has a home here.
Ready to make an impact with a dynamic, forward-thinking company?
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
Want to learn more?
Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.
Position Summary:
The HVAC/Electrical Subject Matter Expert (SME) is a member of the National Technical Team. This position responds to vendors and technicians that require on-site technical assistance or approvals for high cost and high impact Service Requests in the disciplines of HVAC and Electrical Systems. This position also provides technical support for National PM programs as needed. The HVAC/Electrical SME is a key contributor to several KPIs including resident satisfaction, service timelines and service costs in specific job categories. In conjunction with the National Manager of HVAC/Electrical this position will build and execute a repair vs. replace strategy to drive consistent and predictable outcomes while maximizing the life span of critical mechanical systems.
Essential Functions:
• Support vendors and technicians to provide outstanding customer service and timely resolution to resident requests relating to HVAC and Electrical.
• Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing.
• Support preventative maintenance programs to improve resident satisfaction, control costs and maximize life span of mechanical systems
• Coordinate efforts with local MSA resources when needed.
• Report Vendor/MSA deficiencies to the National Manager of HVAC/Electrical to support the enhancement of the resident experience.
• Troubleshoot technical issues in specified disciplines and negotiate/approve cost estimates for repairs.
• Comply with the Company’s national procurement policy and program
• Communicate effectively with vendors and local market members
• Comply with all Company applicable policies and health and safety rules and regulations.
Human Resource Management:
• Coordinate activities to maximize the efficiency of all processes
• Ensure that workplace safety standards and practices are always followed
• Stay current with company required technical and compliance training.
Qualifications:
• 10 or more years of experience with maintenance in multi-family, commercial or military housing; single family rental, mechanical trades or equivalent work experience as a residential service technician/manager with extensive knowledge of residential HVAC and Electrical systems.
• High school diploma or equivalent required
• Valid Driver's License required
• Ability to work flexible hours which may include some weekends and evenings.
• Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
• Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
• Mastery of general UBC building codes and rental property health and safety regulations.
• Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
• Strong customer service skills
• Strong skills with MS office products
• SalesForce and/or Yardi experience strongly preferred
• Proven record of working independently and with minor supervision
• Ability to work in a fast-paced environment
What you can expect from us:
Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.