Lease Application Coordinator

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary:

The Lease Application Coordinator is a member of the Central Operations department and functions as the primary coordinator of lease applications. This is a phone-based position.

Spanish speaking preferred.

Essential Functions:

• Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints

• Route calls, emails, and tickets to appropriate back-office individuals and groups as needed

• Responsible for all communication with the applicant throughout the lifecycle of the application process (approval, lease signing, move-in scheduling) and may include email and inbound/outbound phone calls.

• Represents the company to prospective applicants, real estate agents and brokers in a courteous and professional manner - always putting customer service first

• Has a strong understanding of Progress Residential lease application, leasing processes, and lease agreement and can accurately provide answers and explanations to applicants/new residents in a user-friendly manner

• Maintains confidentiality and adheres to regulations such as the Fair Housing Act

Qualifications:

• High School graduate

• 2 or more years of experience in leasing apartments/single family home or applicable customer service experience

• Flexible work schedule required including evenings and weekends depending on business needs

• Committed to providing outstanding customer service

• Possesses strong organizational skills and is detail oriented

• Ability to thrive in a dynamic, fast-changing, growth environment

• Fosters teamwork and mutual respect throughout the company

• Interacts productively in person and through technology with co-workers, team members, management, and other company personnel on a daily basis to accomplish duties and responsibilities

• Computer literacy, ability to comfortably navigate new technology and competency in MS Office

• Demonstrates proficiency in Yardi

• Previous Salesforce experience is a plus

• Bi-lingual a plus.

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

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