Make Ready Manager
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
At Progress we’re focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.
The Make Ready Manager is a member of the Property Management team and is responsible for the management and oversight of the make ready process for initial and ongoing turns. The Make Ready Manager leads a team of associates and manages a vendor base within their Metro Service Area (MSA). The Make Ready Manager is responsible for a number of key performance indicators including resident satisfaction, cycle times, adherence to budget and associate and vendor performance.
Oversee all Make Ready activities (both initial and ongoing) in their assigned MSA
Ensure timely completion of all unit turns across the portfolio to minimize downtime and maximize rental revenue
Manage appropriate staffing, contractor and vendor levels as necessary to minimize downtime and maximize rental revenue while controlling costs
Ensure all assigned rent ready units meet quality control guidelines
Manage quality control program and reporting system
Perform ongoing training of associates on newly developed process and procedures
Responsible for cost control and performing unit turns within budget
Responsible to comply with the Company’s national procurement policy and program
Manage semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of tenancy
Responsible for accurate tracking and reporting of all work
Ensures all workplace safety standards and practices are upheld
Assists in creation and circulation of weekly, monthly, quarterly and annual reporting by making sure all information pertaining to duties is accurately reported or updated
Ensures all properties are compliant with local, state and federal health and safety
Human Resource Management
Supervision of staff, set goals and holds associates and vendors accountable for results
Coordinate activities to maximize the efficiency of all processes
Develop team and is focused on succession plan within group
Ensure that associates all have goals and receive regular feedback on their performance
Ensures that all required training is completed in a timely manner
Ensures that workplace safety standards and practices are upheld at all times
Performance management of personnel including, reviews, corrective action, mentoring, development and performance improvement plans.
High School graduate required
5 years or more years of experience as a senior superintendent, regional maintenance supervisor or production home customer service manager; regional or director level experience preferred
Experience in managing multiple staff members over a geographic region
Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes
Mastery of general UBC building codes and rental property health and safety regulations
Excellent oral and written communication Ability to work efficiently and to multi-task
Proven record of working independently and with minor supervision
An effective team player with a positive attitude
Must have a valid Driver’s License in the working state
Ability to work flexible hours which may include some weekends
Bi-lingual a plus
Basic computer skills. Experience in Excel, Word, Outlook and Yardi Voyager preferred.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.