Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

About the Team and Position

Our Security Operations team is responsible for the prevention and empathetic resolution of any safety or security issues that may arise in our homes.  As the National Investigations Manager, you will manage complex cases and National investigators. You will also assist with Security Operations including physical asset security to ensure the safety and safekeeping of employees, customers, and assets. Possess mastered investigative skills for every type of case type including multiple internal investigations.  You are also a quantitatively driven, detail focused and business-savvy person who enjoys building and developing a team. You’ll help develop innovative solutions and play a meaningful role working cross-functionally to build programs to enhance trust, enable business growth and protect the Progress Residential brand.

Role Responsibilities

  • Manage and lead a national team responsible for conducting investigations, which includes positioning the team to be able to quickly take on complex and large projects

  • Provide supervision and direction regarding investigations and investigative resources, techniques, and requirements

  • Not only lead, but also participate with the team and investigate certain matters where appropriate and in accordance with organization needs and expectations

  • Personally triage certain categories of cases (such as fraud prevention alerts), in coordination with internal stakeholders responsible for monitoring and administration of those areas

  • Prepare and review reporting, briefing materials, trainings; effectively use data and statistics for reporting and balancing case workload across team

  • As a part of Security Operations Team, interact and liaise with key internal functions such as HR, Legal, IT Security, Market Operations, Finance, as well as external partner organizations (government, law enforcement)

  • Help with Ethics & Compliance Office training and outreach, stakeholder support and alignment

  • Have a strong understanding of the business and be well connected and closely integrated with all parts of the organization

  • Occasional travel in support of investigations and team management

What You Should Know/have

  • 5+ years of experience in security operations, law enforcement, risk, incident management/crisis response, trust and safety, asset protection or fraud operations roles

  • 3-5 years of supervisory experience

  • Experience conducting complex investigations, including but not limited to such work performed as an investigator, attorney, auditor, or data analyst

  • Knowledge of the principles, practices, methods, and procedures or criminal, policy, and/or administrative investigations

  • Strong interview skills

  • Meticulous attention to detail, especially regarding documentation of gathered facts

  • Excellent written and oral communication skills

  • Strong interpersonal skills

  • Ability to work on projects with minimal guidance

  • Ability to identify operational issues and develop solutions

  • Demonstrated ethics and sound judgment

  • Discretion with respect to sensitive and confidential information

  • Ability to guide, direct, control, mentor, and train less experienced investigative staff

We’d love it if you also have

  • Certified Fraud Examiner (CFE) certification helpful but not mandatory

  • Bilingual skills are a plus, but are not required

  • Prior law enforcement experience is a plus, but is not required

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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