Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

About the Team and Position

Our Security Operations team is responsible for the prevention and empathetic resolution of any safety or security issues that may arise in our homes.  As the Regional Security Operations Manager, you are a safety-centric professional who is level-headed, a good communicator and enjoys solving customer issues by developing scalable processes.  You are also a quantitatively driven, detail focused and business-savvy person who enjoys building and developing a team. You’ll help develop innovative solutions and play a meaningful role working cross-functionally to build programs to enhance trust, enable business growth and protect the Progress Residential brand.

Role Responsibilities

  • Deliver a service first approach in everything you do

  • Make a difference by exemplifying our core values

  • Inspire, coach, and lead your team of Security specialists to act with the appropriate level of urgency and accountability while fostering a culture toward superior execution

  • Proactively drive team’s quarterly planning and define short and longer-term goals, key initiatives, and strategy around market-based and centralized home issue tasks

  • Set and own performance SLAs, setting clear targets and action plans to ensure goals around resolution of safety and security incidents

  • Be able to deep-dive in performance metrics, perform gap analysis and take data-driven actions to continually improve the customer experience, safety and efficiency of Security Operations

  • Communicate and report overall status, primary metrics, key issues and solution plans to senior management

  • Collaborate with cross functional partners to problem solve or identify areas of opportunity

  • Be a passionate advocate for the safety of visitors, residents and employees within the business by leveraging customer insights

  • Compile reports and regularly communicate with various company leadership through cadenced updates and resolution recommendations

What You Should Know/have

  • 5+ years of experience in security operations, law enforcement, risk, incident management/crisis response, trust and safety, asset protection or fraud operations roles

  • 3-5 years of supervisory experience

  • Built and successfully managed local and remote operations teams

  • Strong customer advocate with exceptional judgment that can build scalable operations processes 

  • Calm under pressure and demonstrated great organizational skills, integrity, and follow-through

  • Excellent judgment and risk management mindset

  • Excellent leadership and problem-solving skills

  • Proven ability to work in a fast-paced environment, manage priorities across multiple simultaneous projects and meet deadlines

  • Willingness to hustle and a "do what it takes" attitude??

  • A team-first mentality and eagerness to set and meet aggressive goals

  • Must possess valid driver’s license in the working state

We’d love it if you also have

  • Knowledge of Smart Home products, Physical Monitoring Technology, and other Safe and Secure Technology

  • Previous experience supporting an OSHA program - Safety Team

  • Experience supporting crisis prevention and/or response plans

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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