National Leasing Consultant Team Lead

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.

JOB SUMMARY

The National Leasing Consultant, Team Lead is responsible to deliver the Progress Customer Service experience as they guide prospective and future residents to finding their next home.  The National Leasing Consultant, Team Lead will act as the first point of contact for escalated issues and is responsible to deliver the Progress Customer Service experience to prospective and future residents that have expressed interest in leasing a home to make an informed decision to view and lease homes.

ESSENTIAL FUNCTIONS

• Provides daily direction to team to act as a knowledgeable guide for prospective and future residents that provide accurate information on viewing, applying, and moving into a Progress Residential home

• Provide daily direction and communication to employees to ensure that prospective and future residents seeking information are provided information in a timely and efficient manner

• Continuously evaluates systems and processes and provides recommendation to improve operations, resident/employee experience, and performance

• Monitors and maintains daily, weekly, and monthly metrics for the department and team

• Manages and updates a database of prospective and future residents

• Works with NLC, Supervisor to provide performance feedback and coaching to team members

• Meets or exceeds monthly move in goals and metrics

• Ensures quick and timely follow up with all assigned prospective and future residents

• Directs prospective residents in finding additional homes of interest to lease from Progress Residential

• Acts as a liaison with market teams Renovations, Turns, and Service to ensure homes ready dates are accurately advertised to prospective and future residents

• Acts as a liaison and resource with the Customer Onboarding team to ensure application needs are met

• Assists with educating, gathering, and processing applications for future residents and current residents completing a home to home transfer

• Collaborates with team for any needed solutions to help lease home

• Verifies available homes can easily be viewed by our prospective and future residents

• Assists in ensuring future residents application documents, lease has been signed, and all move in monies have been collected prior to the move in date

• Provides area amenities information that aid in leasing homes

• Communicates information and methods with cross-functional team members

• Follows terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent laws

• Participates in Contact Programs, using telephone, email and text, as required

• Educates prospective residents on reducing instances in scam/fraud

• Acts as a knowledgeable guide for agents not employed with Progress Residential to provide accurate information on viewing, applying, and moving into a Progress Residential home listed on the MLS

Qualifications

• Driven and motivated to perform with incentive-based pay

• High School graduate or GED required

• Experience in customer service or service type business required

• Some knowledge of maintenance is beneficial

• Capability to prioritize workload in a fast-paced work environment

• Ability to work without direct supervision and stay on task

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.