National Leasing Consultant
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 55,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
The National Leasing Consultant is responsible to deliver the Progress Customer Service experience as they guide prospective and future residents to finding their next home. They are responsible to ensure that prospective and future residents that have expressed interest in leasing a home have the information needed to make an informed decision to view and lease homes.
Acts as a knowledgeable guide for prospective and future residents to provide accurate information on viewing, applying, and moving into a Progress Residential home
Manages and updates a database of prospective and future residents
Meets or exceeds monthly move in goals and metrics
Ensures quick and timely follow up with all assigned prospective and future residents
Directs prospective residents in finding additional homes of interest to lease from Progress Residential
Acts as a liaison with market teams Renovations, Turns, and Service to ensure homes ready dates are accurately advertised to prospective and future residents
Acts as a liaison and resource with the Customer Onboarding team to ensure application needs are met
Assists with educating, gathering, and processing applications for future residents and current residents completing a home to home transfer
Collaborates with team for any needed solutions to help lease home
Verifies available homes are able to easily be viewed by our prospective and future residents
Assists in ensuring future residents application documents, lease has been signed, and all move in monies have been collected prior to the move in date
Provides area amenities information that aid in leasing homes
Communicates information and methods with cross-functional team members
Follows terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent laws
Participates in Contact Programs, using telephone, email and text, as required
Educates prospective residents on reducing instances in scam/fraud
Acts as a knowledgeable guide for agents not employed with Progress Residential to provide accurate information on viewing, applying, and moving into a Progress Residential home listed on the MLS
Driven and motivated to perform with incentive based pay
High School graduate or GED required
Experience in customer service or service type business required.
Some knowledge of maintenance is beneficial
Capability to prioritize workload in a fast-paced work environment
Ability to work without direct supervision and stay on task
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.