Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary:

The National Leasing Consultant I is responsible to deliver the Progress Residential Customer Service experience as they help customer with information on to rent a home. They are responsible to ensure that prospective and future residents have the information needed to make an informed decision to view and lease a home. This ideal candidate would possess excellent customer service skills as well as the ability to critically think.

Essential Functions:

  • Relays information from to prospective and future residents to ensure there is understanding of rental criteria and leasing process.

  • Responsible for timely and accurately answering of inbound customer service inquiries via phone, text, and email on how to view, apply and move into a Progress Residential home.

  • Place outbound calls and text messaging to ensure customers have correct information on leasing process to include customers are viewing, applying, and moving into our homes.  order to follow up with future residents regarding actionable items needed to process applications.

  • Manages and updates a database of prospective and future residents.

  • Meets or exceeds goals and metrics

  • Ensures quick and timely follow up with all assigned prospective and future residents

  • Research required information using multiple systems and resources

  • Route calls, emails, tickets to appropriate market/central individuals and groups as needed

  • Accurately complete and document information in systems to ensure inquiry is captured correctly

  • Acts as a liaison with market teams Renovations, Turns, and Service to ensure homes ready dates are accurately advertised to prospective and future residents

  • Acts as a liaison and resource with the Customer Onboarding team to ensure application needs are met

  • Assists with educating, gathering, and processing applications for future residents and current residents completing a home-to-home transfer

  • Verifies available homes are able to easily be viewed by our prospective and future residents

  • Provides area amenities/ Community information that aid in leasing homes

  • Communicates information and methods with cross-functional team members

  • Proactively identify root causes of issues and make recommendations of process improvements future state.

  • Follows terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent laws

  • Participates in Contact Programs, using telephone, email, and text, as required

  • Educates prospective residents on reducing instances in scam/fraud

  • Acts as a knowledgeable guide for agents not employed with Progress Residential to provide accurate information on viewing, applying, and moving into a Progress Residential home listed on the MLS


  • Driven and motivated to perform with incentive based pay

  • High School graduate or GED required

  • Real Estate License desired but not required - Additional Compensation provided with confirmed Real Estate License

  • 2-3 years inbound call center experience in fast paced environment

  • Experience in customer service or service type business required.

  • Excellent verbal and written communication skills

  • Experience with property management and leasing a plus

  • Capability to prioritize workload in a fast-paced work environment

  • Ability to work without direct supervision and stay on task

  • Bi-Lingual Spanish a plus

  • Ability to work flexible shift and hours including weekends

Closing Statement:

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v. 

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 

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Application Instructions

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