Job Description

Portfolio Operations Director, PR3

Posted Date1 month ago(6/25/2020 12:19 PM)
Job ID
Job Location
US-FL-Panama City
Property Management


Looking for an opportunity with a dynamic, fun and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 38,000 homes in sixteen of the country’s fastest-growing markets, our residents appreciate the flexibility, freedom and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology.

Over the past three years our portfolio has doubled in size and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Progress Residential has a national footprint with our executive office located in Dallas, Texas, our corporate office in Scottsdale, Arizona and regional offices in Atlanta, Charlotte, Dallas, Houston, Indianapolis, Jacksonville, Las Vegas, Memphis, Miami, Nashville, New Jersey, Orlando, Panama City (COMING SOON), Phoenix, Raleigh, Sarasota, and Tampa.

Position Summary:

The Portfolio Operations Director coordinates the management operation of assigned properties within the guidelines of the quality standards, operating objectives, and goals established by the Company and the property management department. This position provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. Portfolio Operations Directors are involved in all aspects of field-level property management, included but not limited to marketing, showings, application gathering and review, rent collections, resident inquires, profit and loss (P&L), reporting, as well as, maintenance, turn and construction operations, and general management of the resident experience. Our Panama City market includes a new build lease-up community with 283 single family homes powered by PR3 management. Our ideal candidate for this position should have schedule flexibility (weekend staffing required), a proven track record of strong lease-up experience, extensive real estate knowledge and market familiarity. Multi-site management and Military housing knowledge is preferred. This position requires a strong ability to self-manage while leading a team. The Portfolio Operations Director for this market will report directly to the Vice President of Operations, PR3.


  • Developing Direct Reports & Others
  • Decision Quality
  • Strategic Agility
  • Priority Setting
  • Business Acumen
  • Motivating Others
  • Managing & Measuring Work
  • Dealing with Ambiguity
  • Developing Effective Teams

Essential Functions:

  • Oversee and manage development of Property Management staff across leasing, customer service, cash collection, service, turns and renovations in assigned market(s)
  • Recruit, hire, and train qualified, dynamic, high performance property management and maintenance personnel
  • Ensure compliance with guidelines and stipulations of the Property Management Agreement
  • Work closely with central operations to ensure corporate initiatives are met
  • Maintains intimate awareness of market/industry conditions and trends
  • Establish environment that promotes teamwork and cohesion with Sales, Operations, Service, Turns and Renovations teams in order to drive P&L performance
  • Audit acquisition scopes, inspect finished product and maintain an orderly process for onboarding new homes into the portfolio while drive optimal P&L performance of assigned portfolio and analyze/explain variances to budget
  • Analyze processes and procedures to ensure optimum efficiency levels
  • Enforce policies to enable assigned portfolio to function according to quality standards and operating objectives
  • Understand and possess the ability to train team on fiduciary duty. Lead team in assigned market(s) to always make decisions based on the best interests of the business
  • Ensure that the policies, procedures, and safety guidelines are followed
  • Drive optimal P&L performance of assigned portfolio and analyze/explain variances to budget
  • Maintain at or above budgeted occupancy, delinquency and lease renewal rate on stabilized portfolio in assigned market(s)
  • Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations
  • Oversee all day-to-day property management functions in assigned region, including but not limited to marketing, showings, lease renewals, rent collection and general resident management
  • Lead property management team in maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person, while driving optimal results on Google, social media, and resident surveys/feedback and ensure market is focused on enhancing the resident experience
  • Ensure that all resident-caused or owner-responsible HOA violations and/or citations are cured in a timely fashion and that fines are not incurred
  • Assist in creation and circulation of weekly, monthly, quarterly and annual reporting
  • Lead property management team in developing and maintaining positive relations with local community and real estate groups/associations
  • Carry out other duties as assigned that are in the best interests of the company
  • Human Resource Management
  • Supervision of staff; sets goals and holds people accountable for results
  • Ensures that the group provides outstanding customer service and is responsive to requests
  • Coordinates activities to maximize the efficiency of operational processes
  • Develops team and is focused on succession plan within market group
  • Ensure that all training requirements are completed on time
  • Ensures that all employees all have goals and receive regular feedback on their performance
  • Performance management of personnel including, performance reviews, corrective action, mentoring, development plans and performance improvement plans
  • Ensure all safety standards are met and training for staff is completed
  • Holds team accountable for results and provides timely feedback


  • High School Diploma
  • Bachelor’s Degree in business or related work experience
  • 7 or more years of previous property management experience in either single family or multi-family rental industry
  • At least 5 or more years of supervisory experience
  • Real Estate license/Broker license-Required
  • Proven track record of achieving budgeted P&L objectives
  • Ability to build and maintain positive relationships internally and externally
  • Possesses strong organizational skills and is detail oriented
  • Ability to thrive in a dynamic, fast-changing, growth environment
  • Fosters teamwork and mutual respect throughout the company
  • Interacts productively in person and through technology with co-workers, team members
  • Excellent oral and written communication skills
  • Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must
  • Previous use of Yardi Voyager and Salesforce a plus
  • Must have a valid Driver’s License

Physical Demands:

  • Standing, walking, and/or sitting for extended periods of time using office equipment and computers
  • Moderate climbing, reaching, and use of fingers
  • Moderate stooping, kneeling, crawling, pushing, pulling, lifting
  • Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
  • Ability to judge distances and spatial relationships
  • Ability to identify and distinguish color
  • Ability to distinguish the differences or similarities in odors
  • May entail light lifting of supplies and materials occasionally, up to and including 20lbs
  • Ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and fun at work. After all, it’s about progress, not perfection.
  • We offer competitive compensation, including a performance-based bonus.
  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays, and a 401(k) program with company matching contributions.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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