Resident Communications Manager

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary:

As the Resident Communications Manager for Progress, you’ll be working to support our mission to continuously improve our resident experience by ensuring we have the right voice, tone, processes, and tools in place to effectively and empathetically communicate with our residents. The manager will work cross-functionally and collaboratively with key functions across the company, including marketing, operations, and customer care, to understand the functional business needs for communications and proactively and reactively communicate important information to our residents through multiple communication channels.

The ideal candidate will be a skilled strategic copywriting storyteller with a knack for interpersonal skills and a passion for creating connections and driving positive outcomes through messaging. The role will build a strong culture of collaboration to create communications that inform, inspire, engage, and connect Progress with the residents we serve.

Essential Functions:

• Strategic content planning: This role will be the champion of people-centric, results-minded, data-inspired, purposefully-integrated, and famously-creative brand experiences through congruent communications that effectively and consistently contribute to profitable business growth.

• Strategic content drafting and execution: Responsible for formulating, creating, operationalizing, and executing a comprehensive resident communications strategy, including the content creation and socialization of website content refresh, monthly newsletters and weekly reminders, editorial calendar and content strategy to better align resident communications across the enterprise. Communications deliverables would include (but not be limited to): resident email templates, SMS messages, FAQs, talking points, disaster response templates, and phone scripts and training aids for call center as needed, and simultaneous multichannel updates when applicable.

• Work cross-functionally across teams: Rally the team around a single communications strategy to ensure everyone is working towards shared objectives and creative ideas. Lead content creation and implementation of strategically sound, integrated resident communications campaigns from strategy and brief development through execution and measurement, working closely with cross-functional teams of internal stakeholders and other strategic partners.

• Own end-to-end process for resident communications: Implement updated congruent content, measure, track report, optimize, and forecast data to inform concepts, ideas, and plans. Adopt a ‘test-and-learn’ approach, constantly experimenting to see what works, capturing lessons learned and refining/sharpening process + tools. Continually stay on top of relevant market and cultural trends to define communications strategy that challenges conventions and delivers exceptional experiences.

Qualifications:

• Bachelor’s Degree in Communications, Marketing, Journalism, English, Business

• 7+ years of experience in creative/communications roles in property management with direct responsibility for business results and outcomes

• Proven track record of motivating and influencing cross-functional teams to work together to achieve positive business results

• Mastery of different tools, methods, and techniques for concept creation, idea generation, knowledge sharing, content creation, and collaboration facilitation

• Creative affinity combined with strong business acumen that can effectively translate business strategy into communications strategy with fresh, human-centric storytelling throughout multiple channels

• Ability to extract the essential meaning of ideas of depth and complexity of operations by leveraging strategic, creative, and analytical skills and simplify

• Ability to inspire, lead, and orchestrate diverse network of agency partners to achieve highest levels of strategic creativity

• Demonstrated written content or copy creation across website, social, online video, CRM, search, content scripting, content and other communications platforms, or emerging technologies

• Deep understanding of communication effectiveness theory and best practices

• Deep working knowledge of media channel effectiveness, buying best practices, and measurement.

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

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