Resident Experience Coordinator

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary:

The Resident Experience Coordinator (REC) is a member of the Property Management department and provides direct support for residents and the market office.  The REC is involved in handling resident inquiries, ensuring residents have a smooth transition into a Progress home, and providing outstanding customer service to residents. From move-in through the entire resident journey, the REC is committed to providing the best possible resident experience.

Essential Functions:

• Represents the company with professionalism, serving as the primary point of contact in the physical field office.
• Oversees case queue assignments, ensuring all resident inquiries and concerns are assigned, tracked, and resolved in a timely manner.
• Handles resident phone calls and emails, providing accurate information or directing them to the appropriate department for further assistance.
• Addresses and resolves minor resident concerns or disputes.
• Confirms lease has been signed and all move-in funds have been collected prior to the move-in date.
• Confirms new resident orientation appointments and ensures home is ready for move-in, including tracking any vacant work orders.
• Performs new resident orientation call for assigned move-ins.
  • Orients new resident to their home and provides key information such as rental payment options, service request submissions, and contact information.
  • Sets expectation with new residents on their responsibilities as a Progress Residential resident, as well as the Company’s responsibility to them.
  • Completes the New Move-in Checklist and all corresponding duties.
  • Reviews the move-in inspection with the resident, including sending to the resident and following up on the resident attestation.
  • Completes move-in follow-up calls.
• Manages office supply inventory and acts as the point of contact for any office maintenance issues.
• Assists residents with in-person payments at physical office location.
• Posts various notices at homes, as needed.
• Conducts occupancy and utility checks, as needed.
• Carry out other duties as assigned that are in the best interests of the customers and the company.

Qualifications:

• High School Diploma or GED required
• Minimum of 1 year experience in either the single family or multi-family rental industry
• Additional customer service experience a plus
• Previous use of Salesforce and Yardi Voyager a plus
• Must have a valid Driver’s License
• Excellent oral and written communication skills
• Computer literacy, competency in MS Office suite, and ability to comfortably navigate new technology a must
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow-up with residents to ensure customer needs are met
• Detail-oriented and able to manage multiple projects all at once 

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

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