Salesforce Support Specialist
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 40,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
The Salesforce Support Specialist will complement the Progress Residential® Business Application team. The Salesforce Support Specialist is the first line of support for Progress Residential users and business critical processes running on Salesforce.
Provide Tier 1 production user support for the Salesforce CRM systems while working closely with the Engineering and Support teams to maintain operational integrity of production systems
Provide technical support to local and remote users
Identify and appropriately escalate process or product quality gaps, and provide or implement suggestions for resolution when possible
Display in-depth knowledge to support multiple products with little to no assistance
Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business
Perform pre-defined data loads
Evaluate Salesforce functionality and provide recommendations for process improvements based on experience supporting users
Create and maintain end user documentation on processes, policies, application configuration, user guides, job aides, and related materials
Setup and maintain user accounts, assign roles, profiles, permission sets, groups, and hierarchies
At the direction of the Engineering team, support enhancements to objects, workflows, layouts, email alerts, and templates
Develop customized reports and dashboards
At the direction of the Functional and Technical teams, support QA testing
Identify opportunities to simplify, optimize, and automate business processes
Performs other duties and responsibilities as assigned
Bachelors’ Degree preferred with 1-2 years of Salesforce administration, systems support, and/or systems administration in a mid-size or larger organization preferred
Salesforce Certified Administrator strongly preferred
Proven ability to manage users, data, and security
Proven troubleshooting skills including the ability to analyze and resolve difficult problems quickly with a keen attention to detail
Ability to work independently with minimum direction
Experience managing reporting and dashboards for multiple cross-functional teams
Strong customer service and relationship building skills with a team-player attitude
Demonstrated proficiency in the use of data management tools such as Data Loader
Familiarity with standard business, sales, and finance processes
Detail oriented with excellent verbal and written communication skills
Experience in the residential real estate market is a plus
Experience with Yardi Voyager is a plus
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.