Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

About the Team and Position

Our Security Operations team is responsible for the prevention and empathetic resolution of any safety or security issues that may arise in our homes.  As a Security Operations Specialist, you will be an integral part of the Security Operations Team executing programs and processes at our homes and offices to ensure our associates, customers, and assets are protected. Your daily duties will vary depending upon your assignment. You will be well versed on emergency procedures and will be able to provide assistance when needed. You will be adept at utilizing Smart Home technology. You will interact with our Market Operations Field Teams in documenting and responding to response requests. You will conduct security incident research when necessary and provide key details to the Regional Security Operations Manager to assist in any inquiry.

Role Responsibilities:

  • Deliver a service first approach in everything you do

  • Make a difference by exemplifying our core values

  • Ability to quickly assess the situation and determine the appropriate steps necessary to resolving response requests while providing outstanding customer service and being an ideal representative of Progress Residential

  • Determine validity of escalations and develop resolution to potential safety or security incidents and customer disputes at our homes through application of company policy and operational processes

  • Perform scheduled and unscheduled/emergency inspections, and response requests including replacement, and modifications of equipment or systems as needed or requested, involving the following on a daily basis:

    • Smart Locks

    • Home Monitoring Equipment

  • Provide reactive support to criminal justice agency inquiries

  • Identify trends, conduct deep dive investigations, and provide feedback to management on initiatives that could prevent future issues, strategically or tactically

  • Follow up with customers, cross-functional partners, and business unit management in a regular, timely, and professional manner

  • Compile reports and regularly communicate with various company leadership through cadenced updates and resolution recommendations

What You Should Know/have:

  • 3+ years of experience preferably in law enforcement, mediation / dispute resolution, fraud or risk investigations, crisis management, Trust & Safety, or a similar role

  • Excellent communication skills, both written and spoken to engage with customers, external partners, and senior company leadership in a tactful and diplomatic manner

  • Excellent time management, negotiation, and conflict resolution skills

  • Exceptional judgment, adaptability, and levelheadedness

  • Real passion for operational process improvement; you’re always thinking about how to scale

  • Available for on-call rotations, weekends and evenings as needed

  • Ability to relate well with others and establish strong working relationships

  • Ability to organize, plan, and execute multiple tasks in a fast-paced work environment

  • Ability to handle conflict situations in a positive way

  • Knowledge and ability to use power tools

  • Must possess valid driver’s license in the working state

We’d love it if you also have:

  • Knowledge of Smart Home products, Physical Monitoring Technology, and other Safe and Secure Technology

  • Previous experience supporting an OSHA program - Safety Team

  • Experience supporting crisis prevention and/or response plans

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 

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Application Instructions

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