Senior Collections Systems Administrator
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
The Senior Collections Systems Administrator position delivers superior hardware and software support to the Progress Residential Collections Department. This position will assist the Manager - Collections Support and coordinate and collaborate with other resources internal and external to Progress Residential in building a best-in-class technology support function within a fast-growing organization.
Works closely with the Collections leadership team to support all systems including MS, Teams, Noble, Salesforce, Asana, and any other systems current or future
Serve as a systems SME for troubleshooting, integration, implementation and projects
Provides administrative functions on MS Exchange, including granting access to new users, removing users and troubleshooting access issues
Provides support for Exchange Server Migrations including Mailboxes, Public Folders, and User Profiles
Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
Ensures high availability and acceptable levels of performance of mission critical servers and equipment including corporate phone systems.
Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
Monitors the team ticket queue and respond to Incident and Service Request tickets within SLA specific timeframe
Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications
Develops tools, procedures, and training sessions for operations, client support and systems development staff to assist with work
Stays current with technological developments in systems administration technology and recommends ways for Progress to take advantage of new technology
Provides high level technical support to departmental employees
Troubleshoots and determines service problems with web, email, and other Internet applications
Ensure all new hires have the required access on their first day of employment
Support LANs, WANs, network segments, Internet, and intranet systems
Devises, develops, and champions cloud based best practices
Investigates, tests, and deploys new technologies where little documentation exists
Provides proactive support, monitoring, troubleshooting, diagnostics and problem resolution across cloud environments
High School Diploma required, some technical school or college preferred
5 or more experience in Systems Administration or equivalent education
Proven experience and attitude around providing outstanding customer service
Availability to work after-hours when necessary for applicable maintenance tasks.
Effectively present information to employees, customers and top management
Ability to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Experience with hardware and software issues
Proficient in Internet related applications such as E-Mail and Web Browsers
Microsoft Office 365 deployment experience and administration
Exchange Server and Exchange Online experience
Excellent communication (oral and written) and interpersonal skills
Knowledge of MS Word, MS Excel, MS Outlook, Adobe Acrobat, Anti-Virus software
Ability to learn and adopt new tools, techniques to increase (infrastructure and solutions) performance, automation and scalability
Knowledge and familiarity of Windows XP, Vista, and 7 operating systems
Knowledge on the configuration of Windows based PCs
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.