Senior Resident Service Coordinator
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
At Progress we’re focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.
The Senior Resident Service Coordinator is a member of the Property Management department and provides direct support for the market office. The Senior Resident Service Coordinator is involved in supporting many aspects of field-level property management, included but not limited to resident inquires and providing outstanding customer service to residents. The Senior Resident Service Coordinator will perform all duties of Resident Service Coordinator in addition to items specific to the Senior role. The Senior RSC will be an initial resource to assist the RSC team with difficult or new situations.
Represents Company in a professional manner as the point of contact in our physical field office
Answers phones and gives general information or re-directs to appropriate party
Manages general email boxes by giving general information or re-directing to appropriate party
Accepts resident move in fund payments made in person at physical office location as necessary RSC will verify resident ID and cost sheet to confirm payment amount
Maintains an organized, consistent filing system on share drive, while following Progress procedures
Manages work orders for HOA violations and confirms resident chargebacks
Sends email template to all new residents within 15 to 30 days of move-in; this email is used to introduce the RSC as a local point of contact and to assist the resident with any questions or concerns they have
Interact with residents in a professional and courteous manner
Responsible for maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person
Assists in creation and circulation of weekly, monthly, quarterly and annual reporting
Works with APOD to create a coverage plan for PTO requests with RSC team to ensure there is adequate coverage
Checks case management queue and HOA queue twice a day to ensure that cases are being completed timely by RSC team and works with RSC’s to keep the queues at a manageable level and assists with any cases that need additional support to close
Acts as a first point of contact for questions from the RSC team
Assists in creating training material for RSC role and works closely with APOD to create and execute new processes for the RSC team
High School graduate.
Minimum of one year previous experience in either the single family or multi-family rental industry.
Previous use of Yardi Voyager a plus.
Must have a valid Driver’s License.
Committed to providing outstanding customer/resident experiences.
Ability to handle confidential information in a professional manner.
Interacts productively in person and through technology with co-workers, team members.
Excellent oral and written communication skills.
Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must.
Detail oriented and able to manage multiple projects all at once.
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.