Job Description

  • Service Director

    Posted Date1 week ago(10/8/2018 8:42 PM)
    Job ID
    2018-2850
    Job Location
    US-FL-Tampa
    Category
    Property Management
    Company
    Tampa
  • Overview

    JOB SUMMARY

    The Service Director is a member of the Property Management team and is responsible for the management and oversight of the make ready process, resident maintenance requests on rented homes and asset preservation programs. The Service Director is responsible for a number of key metrics including resident satisfaction, cycle times, adherence to budget, associate and vendor performance and asset preservation programs for their assigned Metro Service Area (MSA).

    ESSENTIAL FUNCTIONS

    • Manage quality control program and reporting system
    • Ensure all assigned rent ready units meet quality control guidelines
    • Manage response times to residents of team of maintenance technicians staffed across a broad geographic footprint
    • Perform ongoing training of associates on newly developed process and procedures and implementation of corporate initiatives
    • Ensure timely completion of all unit turns across the portfolio to minimize downtime and maximize rental revenue
    • Responsible for cost control and performing unit turns, service orders, and all maintenance related tasks within budget
    • Comply with the Company’s national procurement policy and program
    • Manage semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of tenancy
    • Follow-up on service orders to ensure resident satisfaction with the work completed
    • Accurate tracking and reporting of all maintenance work
    • Ensure all properties are compliant with local, state and federal health and safety

    Human Resource Management

    • Supervision of staff, set goals and holds associates and vendors accountable for results
    • Coordinate activities to maximize the efficiency of all processes
    • Develop team and is focused on succession plan within group
    • Ensure that associates all have goals and receive regular feedback on their performance
    • Ensure that all required training is completed in a timely manner
    • Ensure that workplace safety standards and practices are upheld at all times
    • Performance management of personnel including, reviews, corrective action, mentoring, development plans and performance improvement plans

    QUALIFICATIONS

    • High School graduate required
    • 7 years or more years of experience as a regional maintenance supervisor, senior superintendent or production home customer service manager; regional or director level experience preferred
    • Experience in managing multiple staff members over a geographic region
    • Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to single family residential homes
    • Mastery of general building codes and rental property health and safety regulations
    • Excellent oral and written communication Ability to work efficiently and to multi-task
    • Proven record of working independently and with minor supervision
    • An effective team player with a positive attitude
    • Must have a valid Driver’s License in the working state
    • Ability to work flexible hours which may include some weekends
    • Bi-lingual a plus
    • Experience in Excel, Word, Outlook and Yardi Voyager preferred.

    Closing Statement

    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online