Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 40,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 


Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 
 

JOB SUMMARY

The National Leasing Consultant, Supervisor is responsible for the daily management of the National Leasing Consultant team.  Responsibilities include day to day employee management ensuring key metrics are met, motivating, recognition, coaching, counseling, training, and problem solving.  The National Leasing Consultant, Supervisor  will act as the first point of contact for escalated issues and is responsible to deliver the Progress Customer Service experience to prospective and future residents that have expressed interest in leasing a home to make an informed decision to view and lease homes.

ESSENTIAL FUNCTIONS

  • Manages a team of National Leasing Consultants to acts as a knowledgeable guide for prospective and future residents that provide accurate information on viewing, applying, and moving into a Progress Residential home

  • Provides daily direction and communication to employees to ensure that prospective and future residents seeking information are provided information in a timely and efficient manner

  • Continuously evaluates systems and processes and provides recommendations to improve operations, resident/employee experience, and performance

  • Monitors and maintains daily, weekly, and monthly metrics for the department and team

  • Utilizes metrics and data to provide performance feedback and coaching to team members

  • Oversees the management and updating of the lead database of prospective and future residents

  • Meets or exceeds monthly move in goals and metrics

  • Directs team to convert prospective residents to lease from Progress Residential through appropriate sales tactics

  • Oversees communications with market teams Renovations, Turns, and Service to ensure homes’ ready dates are accurately advertised to prospective and future residents

  • Manages future resident applications with the Customer Onboarding team to ensure application needs are met

  • Manages team through training, quality assurance reviews, coaching, and performance metrics

  • Supervises home to home transfer communications and application process

  • Assists in special projects or assignments as needed by the business

  • Collaborates with team for any needed solutions to help lease home

  • Verifies available homes can easily be viewed by our prospective and future residents

  • Monitors future resident’s application documents, lease completion, and all move in monies have been collected prior to the move in date

  • Communicates information and methods with cross-functional team members

  • Follows terms of Fair Housing, the Fair Credit Reporting Act, the American Disabilities Act, and any other pertinent laws

  • Initiates contact Programs, using telephone, email and text, as required

  • Educates prospective residents on reducing instances in scam/fraud

  • Maintains quick and efficient flow of inbound and outbound calls

  • Identifies and reports opportunities based on trends in conversations

  • Creates and maintains a high-quality work environment

  • Works with the National Director, Sales Operations to ensure all escalated issues are researched and resolved

Qualifications

  • High School graduate or GED required

  • Experience managing customer service associates in a fast paced, call center environment

  • Inside sales call center experience required

  • Familiar with call center metrics, reporting and call monitoring

  • Excellent verbal and written communication skills via phone, email, or text

  • Experience working with Salesforce and/or Yardi a plus

  • Proficient with MS Office, Outlook, and Internet applications

  • Bi-lingual Spanish a plus

  • Adaptable to feedback and requested changes

  • Ability to work a flexible shift and hours including weekends

  • Able to de-escalate difficult situations

  • Fosters teamwork and mutual respect throughout the company

  • Driven and motivated to perform with incentive-based pay

  • Capability to prioritize workload in a fast-paced work environment

  • Ability to work without direct supervision and stay on task

What you can expect from us:


Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
     

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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