Supervisor Vendor Engagement
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
At Progress we’re focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.
The Supervisor Vendor Engagement will ensure that Progress’s contracted service and trade vendors are providing the services needed for the Renovations, Turns and Services teams in the various regions. In this role SVE will be accountable for the process from souring to the onboarding of vendors as well as developing the overall relationships and vendor networks. In addition, the SVE will be responsible for supervising Vendor Specialists.
Oversees the sourcing and ultimate onboarding of contracted service organizations, vetting against standards including, but not limited to:
wiliness to work under negotiated fee-for-service terms;
use of preferred manufacturers’ products in completing work; and
utilization of Progress Residential’s workflow tools [e.g., Salesforce, Yardi Vendor Café, etc.],
identifying the respective regional RTS teams’ service needs as well as ensuring that there are enough contracted vendors to satisfy that demand
Supervises 4-6 Vendor Coordinators in their execution of these workflows sourcing and onboarding vendors through the compliance and onboarding process. Includes training, coaching and performance management of assigned employees.
Leverages well-developed in-person and distance relationship building strategies to effectively manage the business lifecycle of all contracted service organizations with a critical component of maintaining an effective vendor performance feedback loop from the respective regional RTS teams (or regional leaders)
Uses experience and tradecraft to recommend process and system improvements to leadership.
Assist is solution development and participate in deployment including leading change w/in the vendor network.
Trains all newly-contracted vendors to create the appropriate level of understanding and awareness of Progress Residential business standards (e.g., preferred materials vendor programs, invoicing process, quality expectations, etc.) to maximize the likelihood of success with the newly-contracted service vendor
Regularly communicates formally and informally with all applicable stakeholders regarding status of any outstanding business transactions, updates to existing business process guidelines, check-ins regarding the strength and effectiveness of the business relationship, etc.
At least 5 years of experience in direct management of contracted vendor relationships, including onboarding, education of new vendors on business processes (e.g., invoicing, preferred supplier program participation, etc.), compliance auditing and service issue resolution
Bachelor’s degree in business or related field or equivalent combination of education and experience
Gathers, analyzes, and draws practical conclusions from data, as well as communicates those data findings to others in a manner that translates appropriately to the respective target audience.
Proven track record of being able to successfully manage multiple vendor relationships and associated work concurrently in an organized manner in a time-sensitive environment
Previous experience with Customer Relationship Management (CRM) software and property management software
Working knowledge of Microsoft Office products including Excel (e.g., pivot tables, and VLOOKUPS, etc.); Word (e.g., basic document formatting, etc.); and Outlook (e.g., message composition/formatting, meeting scheduling, etc.)
Demonstrated ability to write with clarity to a variety of stakeholders
Ability to travel by airplane 25% of the time to assigned U.S. geographic markets (i.e., 3-4 trips per calendar quarter)
Work experience involving the construction or home renovation industries preferred
Previous experience with Salesforce CRM and Yardi Vendor Café preferred
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.