Technology Operations Analyst

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

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Job Summary

We are seeking a sharp, analytical, and business-minded Technology Strategy and Operations Analyst to support the strategic and operational priorities of the Technology Department. This role is ideal for someone who thrives in a fast-paced environment and is passionate about driving operational excellence through data and process improvements. You’ll assist in managing the department’s financial processes, contribute to executive-level reporting, and provide structured analysis and insights to inform decision-making and drive continuous improvement across the technology organization.

To succeed in this role, you’ll need strong analytical skills, excellent written communication skills, and a proactive mindset. You’ll work closely with technology leadership and cross-functional teams to ensure that the department’s initiatives are well-supported, well-communicated, and aligned with organizational goals.

Essential Functions

• Assist in the development and tracking of departmental goals, KPIs, and strategic initiatives.

• Provide analytical support to technology leadership, including preparing data-driven insights and executive-level presentation materials.

• Draft executive-level content for presentations, reports, and communications that clearly articulate complex ideas and recommendations

• Assist in the technology budgeting process, including forecasting, variance analysis, and invoice approvals.

• Partner with technology expense owners to support contract lifecycle ensuring timely renewals, accurate usage tracking, and alignment with budget and operational needs.

• Responsible for overseeing and managing software assets, including tracking software licenses and usage, license inventory management, and conducting regular audits of software assets and usage.

• Track departmental expenditures and identify opportunities for cost optimization.

• Maintain accurate headcount and hiring data, supporting workforce planning and reconciliation efforts.

• Assist with technology governance and change management initiatives that enhance operational resilience and agility.

• Identify and implement process improvements that streamline workflows and enhance team effectiveness.

• Work cross-functionally with technology and business teams to gather input, align stakeholders, and support the execution of strategic and operational initiatives.

Qualifications and Competencies

• Education: Bachelor’s degree preferred, ideally in Business Administration, Industrial or Process Engineering, Information Technology, or related field.

• Experience: 1-3 years of experience in consulting, business operations, financial analysis, technology strategy, or a related area.

• Advanced proficiency in Microsoft Excel and PowerPoint

• Strong working knowledge of Outlook and the Microsoft 365 suite

• Familiarity with Generative AI (ChatGPT, Microsoft Copilot, etc.) to streamline tasks, enhance analysis, or improve communication is a plus

• Communication: Exceptional written communication skills, with the ability to create executive-level content and present complex information clearly.

• Analytical Acumen: Strong problem-solving skills with the ability to structure ambiguous problems, analyze data, and synthesize insights.

• Ownership Mentality: Takes initiative, follows through on commitments, and seeks opportunities to add value beyond the task at hand.

• Organizational Agility: Ability to manage multiple priorities in a fast-paced, evolving environment.

• Intellectual Curiosity: A proactive approach to learning and improving processes, with a mindset for continuous improvement.

• Adaptability: Comfortable working in a dynamic environment with shifting priorities and multiple stakeholders.

• Collaboration: Builds strong relationships across teams and functions to drive alignment and results.

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
   

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

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