Training Specialist I
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
The Training Specialist provides comprehensive onboarding and follow-up training, and performance support for specific resident facing job roles within Progress Residential. The position will provide continuous support for both Contact Center and National Sales training, based upon Progress policies, procedures, and job guides. They will be responsible for classroom management and supervision of employees during the onboarding/training cycle. The Training Specialist will work directly with stakeholders to determine learning outcomes related to new employee knowledge, skill and behaviors and is directly involved with the creation, delivery, and maintenance of classroom curriculum. Training Specialists are responsible for sales training techniques that will support Operations and Leasing KPI’s. As members of the Learning and Development team, Training Specialists will assist in the deployment of post-training surveys, and reporting results to stakeholders within each relevant department. Lastly, based on departmental need, Training Specialists will provide refresher training related to underperforming employees within these departments.
Classroom facilitation for new employees (2-3 weeks in length), including but not limited to systems, soft-skill, sales, and cultural training, in support of departmental KPI’s.
Tracks and measures classroom learning outcomes and behaviors and reports daily to respective departments as to the progress of each new employee.
Meets weekly with leaders in each functional area served to audit training materials and calibrate curriculum to shifting departmental needs.
Works directly with the Instructional Design team to update and maintain curriculum; including editing and designing materials as needed.
Manage and track post classroom surveys, reporting skill/knowledge/behavior gaps to stakeholders, and creating coaching and follow-up training plans as needed.
Other administrative activities as needed for Operations, Learning & Development, and People Operations departments.
2-3 years’ experience delivering enterprise-wide training in a corporate environment
1-2 years’ experience creating and/or maintaining learning content in a corporate environment
Excellent verbal and written communication skills
Must be highly organized with excellent attention to detail
High level of customer service experience
Highly proactive, self-starter with the ability to work in a changing environment with strict deadlines
Property management experience preferred
2-3 years sales experience or sales training experience in a high-volume call center
What you can expect from us:
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.