Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 


Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 
 

Job Summary

The Utilities Administrator performs Utility management. Utility Administrators possess skills similar to Property Managers with an emphasis on administration, prioritization and organizational skills. 

The Utility Administrator works closely with central operations personnel and key positions in the markets to manage property utilities. The Utility Administrator is responsible for escalating issues to Portfolio Operations Directors and Regional Directors in the markets, Onboarding team members and to key positions in the central office, and to escalate further issues to the Manager for review and approval as necessary.

Essential Functions

  • The Utility Administrator works closely with the company’s market field teams and the utility management vendor to: Coordinate utility activations for newly acquired properties, including obtaining and uploading proof of ownership and any other documentation required by utility provider.

  • Ensure accurate and efficient communication with the Utility Management vendor regarding utility services Closely monitor the existing portfolio of properties and troubleshoots any issues relating to activations or interruptions in service Reviews reports from utility management vendor to track progress and ensure accuracy

  • Communicates with the company’s local market teams that are countrywide on activation status of utilities and relays this information to all appropriate parties. 

  • Responsible for maintaining a high degree of customer service and competency level in any resident or market peer interactions, whether over the phone or email, through formal written communication or in person.

  • Demonstrates ability to take initiative, be innovative and a self-starter.

  • Effective priority management skills while managing multiple projects and priorities.

  • Ability to thrive in a fast paced, dynamic environment.

  • Exhibit judgment and decision-making abilities with a professional tone.

  • Ability to manage and understand technology in the office or your home-based environment.

  • Address escalations effectively, and issues affecting market/field teams and/or residents.

Qualifications

  • High school diploma or equivalent required. Some College preferred

  • Previous property management experience in either the single family or multi-family rental industry.

  • Working knowledge of MS applications, Teams, Word, Excel with the ability to perform basic formulas in Excel

  • Knowledge of systems; Salesforce, and Yardi

  • Strong organizational skills with exceptional attention to detail.

  • Maintains regular attendance and excellent punctuality.

  • Excellent oral and written communication skills.

  • Honest, and ethical and the ability to maintain confidentiality in a business setting when necessary and required

What you can expect from us:


Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
     

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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