Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

At Progress we’re focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.

Position Summary

Reporting to the CFO, the VP, Finance National Operations will be responsible for leading key Progress Residential business partnering to the COO and other Operations Directors including Care Center, National Service Operations, and National Renovations. The single-family home industry is still evolving, and the VP will be responsible for innovating operating models that increase the scalability of these teams with a clear focus on lowering per transaction cost while increasing speed and quality.  The operating models should include on-shore, off-shore and automation solutions.  The ideal candidate will be process and technology savvy with the ability to lead multiple change initiatives over a multi-year horizon while delivering daily results.  Additionally, the VP, Finance National Operations will have a strong service mindset and strong communication and people development skills to work with cross functional partners and develop a high performing team.  Finally, the ideal candidate will have displayed the ability to identify and implement best practices and evolving solutions from outside sources.

Role Highlights

  • Provide strategic leadership and develop a world class Finance team supporting National Operations

  • Create a strategic roadmap and drive multiple change initiatives across a multi-year time horizon

  • Build effective business cases to secure resources and technology to deliver the low cost, high quality scalable solutions

  • Strong service mindset

  • Ability to quickly integrate new ideas, best practices and technology into processes

  • Deploy operating models that leverage the best of on-shore, off-shore and automation solutions

  • Partner with other Progress leaders, co-developing solutions to cross-functional opportunities

Key Responsibilities

  • Develop and implement a scalable operating model to improve forecast accuracy of resource needs and financial outcomes leveraging on-shore, off-shore and technology solutions. 

  • Implement management operating system and scorecards to provide visibility to throughput, quality, and cost.

  • Maximize operating cash flow driving productivity across all operations with a focus on improving resident experience

  • Drive continuous improvement throughout and work closely with stakeholders to meet business visibility needs as required

  • Identify growth, cost, quality and cycle time opportunities outside area of direct responsibility


     Leadership Capabilities

  • High intellectual capacity and agility, as well as strong process, technology and financial acumen

  • A "data obsession" to decision making and experience leveraging vast amounts of data to recommend and defend strategies and execution plans.

  • Results Oriented - track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver above target performance, highly organized and disciplined with a strong work ethic and utilization of KPIs and metrics.)

  • Passionate for process excellence and unable to tolerate poor processes.

  • Lateral leadership, effective at gaining high-performance from resources outside of direct control.

  • Strong leader of people and ability to create followership. Role models EQ, a good listener and excellent motivator/people developer. An effective mentor and coach adept at identifying opportunities for team member professional development.

  • Decision-maker who is responsive with engagement and process for action and results. A skillful negotiator with significant contractual experience.

  • An effective and persuasive communicator with a variety of constituents - employees, partners, executives and investors.

  • Strong operating mechanisms developed for leading large, diverse teams across multiple geographies

     Pivotal Experience and Expertise

  • Bachelor's degree required; Master’s degree preferred.

  • Experience managing teams and processes comparable to Progress’s aspirational size or capable of owning responsibility for the business across various processes.  Understands the hyper-growth environment.  Experience in a mid- or large-scale business setting with multiple locations.  Holds direct responsibility for scaling the operations and implementing operating models utilizing on-shore, off-shore and technology solutions.

  • Significant process and technology experience to delivery high speed and quality at low cost.

  • Excellent written, presentation and oral communication skills required.

     Culture Fit & Impact

  • Unquestionable integrity and ethical standards.

  • Innovative, forward-thinking and creative.

  • Passionate about accomplishing the mission of Progress - Has a "do whatever it takes" mindset and possesses a "nothing is beneath me" attitude.

  • Proven success at driving efficiencies across organizations.

  • Serves as a role model for the organization; has an appropriate executive presence.

  • Strong systems skills with an ability to help lead implementation and process re-design to increase overall efficiency.

  • Skilled in prioritizing a heavy workload, conflicting time demands and managing their own time effectively.

  • Independent thinker with ability to develop and implement efficient processes across all areas of the business and is comfortable testing prevailing wisdom.  Recognized as a business process/operational guru.

  • Non-political. Sincere, open communicator. Recognizes that their personal business success will be reflected in the Company’s success.

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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