Job Description

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 65,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 


Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

At Progress we’re focused on maintaining a safe environment for our employees and our community. We incentivize and encourage our employees to be fully vaccinated.

POSITION PURPOSE


The Yardi Onboarding & Business Support Analyst will be responsible for onboarding new homes daily into Yardi and Rent Café. Complete or assist with securitizations and other projects. Opportunity to join an established, growing team in a first-of-its-kind role where you can really own a mission-critical process. Serve also as an escalation point for all Help Desk tickets and assist during high volume times of the month. Assists customers by determining requirements, answering inquiries, resolving problems, logging requests, and knowing when to escalate inquiries to subject matter experts as needed.

ESSENTIAL FUNCTIONS


* This position is responsible and manages the Yardi Voyager platform which is a critical system that manages our day to day financial business
* This position is responsible for onboarding all new homes into Yardi daily utilizing the ETL process along with having the knowledge and skills to run custom SQL scripts to complete the onboarding process successfully
* Uploads homes into Rent Café daily
* Completes or assists with securitizations following financial guidelines
* Assists the Business Application Support Director in maintaining the integrity of the Yardi database
* Provides consistent and proactive communication (to decrease need for reactive responses) based on inquiry trends
* Offers answers and solutions-based industry knowledge along with supporting the training team with train the trainer sessions
* Works closely with Systems Business Analysts, Developers on projects and admin team on support
* Responds to all inquiries in a timely, courteous manner consistent with policies and procedures
* Assists the Business Application Support Director in maintaining the integrity of the Yardi database
* Ensure all internal or external stakeholders within the client environment understand how to leverage new technical functions to comply with business policies and procedures
* This position requires a high level of detail as you will consistently be required to exercise independent judgment and make decisions in matters concerning this extremely complex system


REQUIRED QUALIFICATIONS


* Technical school certificate or three years’ experience in a technical role
* 3+ years as an admin with Yardi Voyager experience required
* Ability to translate technical information to non-technical customers in a friendly, professional manner
* Impeccable communication skills (oral and written)
* Demonstrated ability to build customer focused relationships.
* Customer focused
* Proficient with Microsoft Office Outlook, Word and Excel required
* Excellent analytical, troubleshooting and problem solving and data entry skills
* Must be able to communicate with internal and external customers in a clear, concise and understandable manner both verbally and in writing


PREFERRED QUALIFICATIONS


* 2+ years single family home industry property management experience
* SQL experience
* Bachelor’s degree in related field (e.g, CIS, MIS, etc.)
* Leadership experience

What you can expect from us:


Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.
     

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.
 
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v. 
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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